Delivery Lead (Intelligence Community), Public Sector

About the role

Scale AI is hiring a delivery lead to spearhead contract execution for a critical national security customer. The role involves managing customer relationships, leading a cross-functional project team, and ensuring customer success.

Responsibilities

• Manage customer relationships from the executive to the end user
• Work alongside national security & intelligence community customers to scope agency workflow use cases that Scale’s engineering team will build and refine
• Lead a cross-functional project team to deliver on and exceed the customer's AI/ML objectives
• Lead with a “whatever-it-takes” mentality, proactively identifying customer needs and operator pain points to ensure customer success
• Oversee onboarding and successful implementation of customer accounts

Requirements

• An active TS/SCI clearance with full-scope polygraph (FSP)
• 10+ years of work experience succeeding in stakeholder management or customer-facing role
• Familiarity with the U.S. intelligence community and national security apparatus as a user base
• A basic understanding of the ML operations process including processes underpinning GenAI data labeling, training, and test & evaluation
• Structured, analytics-driven problem solving skills
• Excellent verbal and written communication skills
• High cross-functional influence and emotional intelligence
• Willingness to be onsite with a customer in vicinity of Columbia, MD 3+ days per week and able to travel at least 25% of the time (as needed)

Qualifications

• Professional experience, often in a customer-facing technical program management role in industry or government
• Prior experience managing technical customers
• Technical degree in computer science, engineering, or related field
• Prior experience owning the technical implementation of solutions to the government
• Proficiency in Python, SQL or other programming languages

Skills

• Strong leadership and project management skills
• Ability to communicate effectively with stakeholders at all levels
• Experience with AI/ML solutions and workflows
• Knowledge of U.S. intelligence community and national security apparatus

Benefits

• Comprehensive health, dental, and vision coverage
• Roth and Traditional 401k plans
• Learning and development stipend
• Generous paid time off
• Additional benefits such as a commuter stipend

Pay

• The base salary range for this full-time position in the location of Maryland is: $166,400—$242,000 USD

Schedule

• This role requires being onsite with a customer in vicinity of Columbia, MD 3+ days per week and able to travel at least 25% of the time (as needed)

Contact

Your recruiter can share more about the specific salary range for your preferred location during the hiring process, and confirm whether the hired role will be eligible for equity grant.