Delivery Lead

About the role

The Specialist, Delivery Lead is responsible for the efficient delivery of all customer products and will lead and direct the Delivery Specialists. This position is responsible for hands on training of new Delivery Specialists as well as the ongoing monitoring and follow-up of all route drivers. This position will place a strong emphasis on customer service and organization as well as the ability to direct the work of others.

Responsibilities

• Provide training and coaching to new and existing Delivery Specialists.
• Provide technical training and problem solving resources.
• Provides input for performance reviews.
• Aid management with vehicle safety and building security issues.
• Communicate customer feedback to appropriate supervisory personnel.
• Develop and contribute ideas and suggestions for operational improvements utilizing LEAN practices.
• Ensure the proper completion of all required paperwork.
• Assume supervisory functions in the absence of direct manager or supervisor.
• Absorb as a route backup driver, when necessary.
• Adhere to established Standard Operating Procedures.
• Perform driver safety checks as needed, for follow up and or retraining.
• Participate in Safety Committee and conduct Tier 1 meetings.
• Absorb in meetings with new customers and for onsite visits.

Requirements

• High School diploma or equivalent education preferred.
• Minimum 3 years experience in related field.
• At least two years Delivery experience preferred.
• Supervisory or Leadership experience preferred.
• Knowledge of systems, tools, and or processes in delivery environment preferred.
• CDL may be needed in states where required.
• Computer skills preferred; Valid driver license Clean; driving record.
• Class B Commercial Driver’s License (CDL), only required for operating delivery vehicle exceeding 26,000 lb. Gross Vehicle Weight (GVW).
• Familiarity with computer and other transportation systems preferred, GIS computer programs preferred.
• Ability to communicate both verbally and in writing, using the English language (English competency).
• Ability to represent the company professionally when making customer deliveries.
• Have good job performance and behavior as measured through indicators such as teamwork, attendance, customer service, productivity, etc.
• Basic product knowledge.
• Knowledge of operation of power/mobile equipment.
• To understand addition, subtraction, multiplication, and division.
• Geographical knowledge of the delivery service area.
• Demonstrate a commitment to OfficeMax core values.
• Ability to transport single cartons up to 75 pounds as needed (75lbs industry standard?).
• Ability to use manual pallet jacks to transport pallets of products up to 2,500 pounds.
• To work in all seasons due to varied climates.
• Repetitive lifting and/or carrying of products and or merchandise, repetitive climbing in and out of vehicle.
• To stand; on feet for long periods of time, continuous walking;; including stairs.
• To read and understand a map.
• To up sell.
• Maintain a professional appearance.

Qualifications

• High School diploma or equivalent education preferred.
• Minimum 3 years experience in related field.
• At least two years Delivery experience preferred.
• Supervisory or Leadership experience preferred.
• Knowledge of systems, tools, and or processes in delivery environment preferred.
• CDL may be needed in states where required.
• Valid driver license Clean; driving record.
• Class B Commercial Driver’s License (CDL), only required for operating delivery vehicle exceeding 26,000 lb. Gross Vehicle Weight (GVW).
• Familiarity with computer and other transportation systems preferred, GIS computer programs preferred.
• Ability to communicate both verbally and in writing, using the English language (English competency).
• Ability to represent the company professionally when making customer deliveries.
• Have good job performance and behavior as measured through indicators such as teamwork, attendance, customer service, productivity, etc.
• Basic product knowledge.
• Knowledge of operation of power/mobile equipment.
• To understand addition, subtraction, multiplication, and division.
• Geographical knowledge of the delivery service area.
• Demonstrate a commitment to OfficeMax core values.
• Ability to transport single cartons up to 75 pounds as needed (75lbs industry standard?).
• Ability to use manual pallet jacks to transport pallets of products up to 2,500 pounds.
• To work in all seasons due to varied climates.
• Repetitive lifting and/or carrying of products and or merchandise, repetitive climbing in and out of vehicle.
• To stand; on feet for long periods of time, continuous walking;; including stairs.
• To read and understand a map.
• To up sell.
• Maintain a professional appearance.

Pay, Benefits & Work Schedule

The salary range for this role is $21.16/Hour to $29.10/Hour, however all state and local minimum wages will be complied with, resulting in a possible adjustment to the salary range displayed. The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization!

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned.