Delivery Efficiency Manager

About the role

The Delivery Efficiency Manager leads and directs the Scheduling Logistics Specialists/Dispatchers, telemetry, and AI analytics to optimize end-to-end delivery logistics. This role ensures safe, efficient, and timely product delivery while enhancing operational excellence and continuous improvement.

Responsibilities

• Oversee and lead all dispatch functions across regions, ensuring consistent execution of dispatch standards, policies, and best practices.
• Direct daily delivery logistics, including routing, scheduling, load planning, and real-time operational adjustments.
• Ensure compliance with DOT regulations, safety requirements, and company operational procedures.
• Manage, coach, and develop dispatcher teams, establishing clear performance expectations, accountability, staffing plans, and training programs.
• Drive route efficiency, delivery optimization, and cost control through process improvements and effective use of dispatch and routing systems.
• Standardize dispatch processes, workflows, and operating procedures to improve consistency and scalability.
• Develop relationships with tank monitor vendors, administrative support, and financial teams to minimize errors and downtime while improving overall delivery efficiency.
• Develop, analyze, and report KPIs leveraging AI analytics to improve delivery and dispatch operations, providing actionable insights to leadership.
• Collaborate with Operations, Field Leadership, Customer Care, Sales, and Maintenance teams to align delivery execution with business and customer needs.
• Maintain operational performance, proactively addressing service interruptions, resource constraints, and customer-impacting issues.
• Support emergency response planning, peak season execution, and continuous improvement initiatives across delivery operations.
• Perform additional duties and tasks as assigned by management.

Requirements

• Bachelor's degree in Logistics, Supply Chain, Business, or related field, or equivalent experience of 5+ years may be considered.
• 3+ years of operational logistics experience.
• 5+ years of leadership experience preferred.
• Propane and/or service industry experience preferred.
• Valid state driver's license with an acceptable driving record. CDL preferred.

Qualifications

• Proven ability to manage and develop teams.
• Strong understanding of logistics principles and practices.
• Experience with dispatch software and tools.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

Skills

• Leadership and management skills.
• Strong analytical and problem-solving abilities.
• Effective communication and collaboration skills.
• Proficiency with dispatch and routing systems.
• Knowledge of DOT regulations and safety requirements.

Benefits

• Flexible work arrangement.
• Competitive base salary.
• Opportunities for career growth.
• A cooperative, supportive, and empowered team atmosphere.
• Annual bonus and salary increase opportunities.
• Monthly recognition events.
• Endless wellness initiatives and community events.
• Robust and customizable benefit packages.
• - Choose what works best with your life. Options include generous 401k, medical, dental and life insurance, tuition reimbursement, compensated volunteer hours, and MORE!
• Paid time off, holidays, and a separate bank of sick time.

Pay

Competitive base salary.

Schedule

Flexible work arrangement.