Delivery Driver

Nossa Familia Coffee is located in Portland, Oregon, in an area rich with coffee roasters. As Oregon's first Certified B Corporation coffee roaster, we take our commitment to sustainability, social responsibility, and environmental stewardship seriously. We are truly farm-direct and hire people who believe in and want to work with us to further our purpose: to deliver delicious farm-direct coffee and create positive relationships locally and globally.

About the role

We seek a motivated, self-directed team player who is passionate about coffee, community, and a positive work environment. You genuinely enjoy meeting people, building relationships, and creating positive interactions. You take pride in providing exceptional customer service and recognize that every delivery is an opportunity to strengthen a partnership. You are observant, proactive, and take initiative to support customers and the team.

Responsibilities

• Load, transport, and deliver coffee, supplies, and equipment to wholesale customers accurately and efficiently.
• Safely operate a company-owned delivery van in accordance with all traffic laws and company safety standards.
• Provide direct support to wholesale customers if issues arise with their coffee service.
• Maintain a safe, sanitary, and organized workspace; notify supervisor of any mechanical or material issues.
• Weigh, process, and package roasted coffee.
• Complete scheduled delivery routes within established timeframes while maintaining a high level of customer service.
• Serve as the primary in-person representative of the company during deliveries, creating positive interactions with every customer.
• Build and maintain strong relationships with wholesale customers by engaging professionally with owners, managers, and staff.
• Communicate with customers in a friendly, positive, and solution-oriented manner.
• Identify and communicate customer needs, concerns, or potential service issues to the appropriate internal team.
• Recognize opportunities for additional product placements, equipment upgrades, or new business and communicate those to the team.
• Assist customers with basic coffee-related questions and provide knowledgeable support.
• Perform basic troubleshooting and minor maintenance on coffee brewing equipment.
• Inspect the delivery vehicle before and after each shift and promptly report maintenance or safety concerns.
• Handle products carefully to minimize damage and ensure deliveries arrive in excellent condition.
• Work independently with minimal supervision while exercising sound judgment and professionalism.
• Maintain clear communication with the team throughout the day.
• Represent the company's values and brand with professionalism, integrity, and enthusiasm.
• Assist with warehouse organization, order preparation, inventory, or other operational tasks as needed before or after delivery routes.
• Consistently demonstrate a commitment to workplace safety and continuous improvement.

Requirements

• Valid driver's license with a clean driving record that meets company insurance requirements.
• Ability to safely operate a cargo van or willingness to learn (no CDL required).
• Ability to lift, carry, push, and pull up to 50 pounds repeatedly throughout the workday.
• Ability to spend 4–10 hours driving per shift, with most routes lasting approximately 6–7 hours.
• Excellent interpersonal and customer service skills.
• Positive attitude and professional demeanor with customers and coworkers.
• Strong written and verbal communication skills.
• Demonstrated reliability, punctuality, and dependability.
• Ability to work independently with minimal supervision.
• Strong organizational and time-management skills.
• Ability to prioritize tasks and adapt to changing delivery schedules.
• Basic comfort using smartphones or mobile applications for routing, deliveries, and communication.
• Willingness to learn basic coffee knowledge and equipment operation.
• Ability to learn basic maintenance and troubleshooting of coffee brewing equipment.
• Commitment to safe driving and adherence to all company safety policies.
• Ability to pass any required background screening, motor vehicle record review, or pre-employment requirements.

Preferred Qualifications

• Previous delivery driving experience.
• Experience operating cargo vans, commercial vehicles, or delivery trucks.
• Customer service, hospitality, retail, or food service experience.
• Experience developing customer relationships or account management.
• Familiarity with coffee, cafés, espresso beverages, or specialty coffee.
• Mechanical aptitude or experience maintaining commercial equipment.
• Experience working independently in a field-based role.
• Sales experience or the ability to recognize and communicate growth opportunities.
• Familiarity with route planning and delivery logistics.
• Forklift certification or warehouse experience.
• Knowledge of the local area and efficient route navigation.
• Experience in a production or manufacturing environment.

Benefits

• Employees working 25+ hours/week are eligible for 75% covered health insurance, pre-tax dental, supplemental insurance, and paid parental leave.
• All non-seasonal, non-temporary employees are eligible for a 401k retirement plan with company match.
• Employees who work 25 hours/week or more are eligible for long-term disability benefits.
• All employees are eligible for PTO, paid holidays, paid volunteer hours, and free coffee.
• All employees earn a 5-week paid sabbatical for every 5 years of employment.

Pay

$21.20/hour

Schedule

28-32 hours per week

Work Environment

While performing delivery duties, the employee is required to operate a vehicle for long periods of time. Delivery employees frequently transition between indoor working environments and outdoors and are exposed to ambient weather. Drivers operate an electric van and may be required to lift up to 50lbs of coffee in barrels or boxes by themselves.