Delivery Driver

About the role

Provides prompt, efficient and friendly customer service. Delivers product to customers. Responsible for vehicle cleanliness, inside and out.

At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Department: Grocery | FLSA: Non-Exempt

Reports to: District Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, and Health Wellness Home; Service Managers; Kitchen Department Manager; Floral Department Manager; Pharmacy Department Manager; Online Shopping Department Manager. No direct reports.

Responsibilities

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store
• Makes an effort to learn customers’ names and to address them by name whenever possible
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment
• Delivers products to customers, collects payment, and makes change for payment when necessary
• Returns payments and beginning cash to store
• Maintains food and groceries at proper temperature in accordance with food safety standards and to ensure food quality and customer satisfaction
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress
• Adheres to company policies and individual store guidelines
• Reports to work when scheduled and on time
• Assists in other areas of store as needed
• Performs other job-related duties and special projects as required
• Facilitates the maintenance and upkeep to delivery vehicles

Requirements

• Must possess a valid driver’s license, with no DOT restrictions, and be 18 years or older to drive a company vehicle
• No specific education required
• Visual requirements: ability to see detail at near range with or without correction
• Physically able to perform medium work: occasionally lifting or carrying objects of no more than 50 pounds, with frequent standing, walking, and lifting/carrying of objects of no more than 25 pounds
• Able to perform physical activities: stooping, kneeling, reaching, handling, grasping, feeling, talking, hearing and repetitive motions
• Physically able to enter and exit a delivery vehicle many times a day, traverse staircases and other rough terrain to reach delivery destination
• Continually exposed to dust, noise, temperature extremes, dampness, vibrations, and equipment movement hazard
• Significant work pace/pressure to deliver product in a timely manner
• Equipment used: delivery vehicle, telephone
• Responsible for payments received for delivery of products when applicable
• Daily contact with store personnel, customers, and the general public
• Employment contingent upon successful completion of a pre-employment drug screen

Skills

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism
• Commitment to the Hy-Vee Mission and willingness to promote company values
• Good verbal and written communication skills
• Strong interpersonal skills; ability to relate to and interact with people in a friendly, professional manner
• Ability to identify problems, develop and execute solutions
• Ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies verbally or in writing

Pay

The anticipated hourly starting wage for this position is $15.00 to $18.75 depending on experience.