Delivery - Driver

Erie Materials, a Certified Great Place to Work and privately owned and operated company since 1973, is built on the values of exceptional service, integrity, care for people, and excellence. For more than five decades, Erie Materials has provided high-quality building materials products and exceptional service at the best value to professional contractors. Today, we are the leading distributor of building materials in upstate New York and northeastern Pennsylvania.

About the role

The Driver is responsible for safely transporting exterior building products to various customer jobsites. This role requires excellent driving skills, adherence to traffic laws, excellent communication, and a commitment to providing outstanding customer service.

Responsibilities

• Safely operate company vehicles to transport and pick up building materials at designated locations.
• Adhere to all traffic laws, regulations, and company policies.
• Conduct pre-trip and post-trip inspections of the vehicle to ensure safety and report any issues.
• Maintain a clean and well-organized vehicle interior.
• Use proof of delivery (POD) to take pictures of the job site prior to making a delivery, including:
  • Pictures of the product delivered by the driver.
  • Pictures of the location if delivery is on pavement.
  • Customer waiver consent form if the delivery area looks questionable.
• Communicate and work effectively with customers, dispatchers, management, and other employees.
• Generate advance communication (text or phone call) to the customer regarding product delivery.
• Follow delivery routes and schedules accurately and promptly.
• Load product onto the truck for specific deliveries within a route, which may include multiple trips from the branch.
• Complete necessary paperwork and maintain accurate trip records.
• Respond to emergencies or unexpected situations calmly and efficiently, including contacting the department manager.
• Safely drive the delivery vehicle to the customer jobsite and unload product, often unassisted.
• Ensure product is protected from inclement weather.
• Stay beyond scheduled time to help pull orders for delivery the following day, if needed.
• Read work orders/invoices to determine product needs for customer pick-up or delivery.
• Frequently lift and carry building materials weighing up to 100 pounds by hand.
• Operate a forklift to load customer vehicles, load delivery trucks, unload vendor trucks, move product in stock, etc.
• Work in the warehouse as needed to put away returns, stock bays, clean warehouse areas, and assist walk-in customers.
• Appropriately receive and check in product.
• Perform additional responsibilities as assigned.

Customer Service & Technology Interaction

• Provide personalized customer service through direct in-person and phone conversations.
• Use mobile apps and other technology to communicate with dispatchers and customers, including updates on arrival times and route changes.
• Maintain a professional and friendly demeanor in all interactions, both in-person and electronically.
• Handle customer feedback and complaints efficiently to ensure customer satisfaction.

Requirements

• Valid New York State or Pennsylvania Commercial Class A or B driver license with a clean driving record.
• Minimum of 1 year of professional driving experience is preferred.
• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Knowledge of building materials product is preferred.
• Forklift and/or Moffett experience are preferred.
• Excellent knowledge of and adherence to traffic laws and road safety regulations.
• Ability to interpret and operate GPS and other navigation tools.
• Strong communication, interpersonal, and customer service skills.
• Ability to lift and carry building materials weighing up to 100 pounds by hand.
• Ability to pass a DOT physical and DOT drug screening.
• Ability to meet FMCSA Vision requirements, including:
  • At least 20/40 vision in each eye (with or without correction).
  • A 70-degree field of vision.
  • Ability to recognize red, green, and amber traffic lights.
  • If standards with one eye cannot be met, a special Vision Evaluation Report (Form MCSA-5871) from an eye doctor is required.
• Ability to meet FMCSA Hearing requirements, including:
  • Perceive a forced whispered voice in the better ear at not less than five feet with or without a hearing aid.
  • If tested by audiometric device, no average hearing loss in the better ear greater than 40 decibels at 500Hz, 1000Hz, and 2000Hz with or without a hearing aid.
• Ability to read, write, and comprehend simple instructions, short correspondence, and memos.
• Strong basic math skills, including the ability to add, subtract, multiply, and divide in all units of measure.
• Hazardous Materials (HazMat) endorsement or must obtain it within the first 3 months of employment if hired without it.
• Air Brakes endorsement.

Benefits

• Daytime schedule with drivers home every night.
• Competitive pay with performance recognition bonuses.
• 401(k) Retirement - eligible on 1st day.
• Generous profit-sharing program.
• Paid Time Off (PTO) - includes vacation, personal, and sick time.
• Paid holidays.
• Employee referral bonuses.
• Medical, Rx, dental, and vision insurance - eligible on 1st day.
• Flex Spending and Health Savings Accounts.
• Employer-paid disability insurance.
• Employer-paid life and AD&D insurance.
• Optional cancer, pet, and legal aid plans.
• Paid training and personal growth opportunities.
• Tuition reimbursement.
• Merchandise discounts.
• Affiliate automobile lease/purchase program.
• Fun employee events including team, family, and community activities.

All non-CDL applicants selected for consideration must submit to a pre-employment drug screening. All CDL applicants must submit to a pre-employment DOT drug screening and DOT physical. Any offer of employment will be conditional on passing the exam(s).