Delivery Director, Miracloud Implementations
Miratech · Boston, MA · 1 wk ago
RemoteRemoteInformation TechnologyFull-time
Job Description
We are looking for a Delivery Director, MiraCloud Implementations to lead and assure the successful implementation of MiraCloud solutions, ensuring client satisfaction, operational excellence, timely delivery, and profitability.
Responsibilities
- Lead successful delivery of MiraCloud implementation programs, ensuring customer expectations for scope, quality, timelines, and business outcomes are met.
- Own customer success throughout implementations and build trusted relationships with enterprise stakeholders.
- Establish, scale, and continuously improve MiraCloud’s project management practice, delivery governance, and implementation standards.
- Lead, coach, and develop Project Managers while fostering a culture of accountability, operational excellence, and continuous improvement.
- Ensure delivery performance, resource utilization, and profitability align with contractual, commitments and business objectives.
- Represent MiraCloud in executive-level customer discussions, implementation reviews, and delivery escalations.
Qualifications
- 15+ years of experience in IT Delivery, Professional Services, Customer Success, Program Management, Implementations, or related leadership functions.
- Experience leading Project Managers, Delivery Managers, PMO teams, or implementation organizations.
- Proven success managing enterprise-scale customer implementation, transformation, or managed services programs.
- Experience building, scaling, or improving delivery organizations, governance models, PMO practices, and operational processes.
- Experience in CX, Contact Center, CCaaS, SaaS, Professional Services, or Managed Services environments.
- Strong executive-level stakeholder management, customer relationship management, and communication skills.
Additional Information
- We offer: Culture of Relentless Performance, Competitive Pay and Benefits, Work From Anywhere Culture, Growth Mindset, Global Impact, Welcoming Multicultural Environment, Social Sustainability Values.