Delivery Coordinator
About the role
The Delivery Coordinator is the first point of contact at the Central Distribution Center (CDC) in Byhalia, MS for deviations on incoming receiving and outgoing shipments related to lead times and departure precision. The role secures proper escalation of deviations within the organization and provides feedback after investigation.
Scope and Influence: Operational mandate related to escalations on delivery. Influences delivery performance of CDC Byhalia (Inbound Lead Time & Outbound Departure Precision).
Main Targets and Results:
- First point of contact for deviations on deliveries
- Handle questions independently where possible
- Escalate properly within the organization
- Provide feedback after investigations of escalations
- Maintain clear view on cost drivers and KPIs with focus on delivery performance
- Take an active role in continuous improvement activities for delivery performance
Responsibilities
- Single point of contact within CDC Byhalia for deviations on deliveries for Mack, VTNA, VCE & Penta
- Secure proactive communication in case of known deviations
- Participate in interface meetings with colleagues, partners & customers according to business needs
- Log all deviations for further analysis
- Perform first-line analysis of recurrent deviations
- Contact Materials Planning for lead times on incoming receiving
- Contact Materials Planning / DIP for lead times on outgoing shipments
- Contact North American Service Center on outgoing shipments
- Contact North American Service Center for return shipments
- Give input to Operational Resource Planner regarding elements with impact on workload and/or resources
- Prioritize daily workflow according to company’s needs
- Be proactive and forecast for upcoming projects
- Communicate with appropriate teams on delivery concerns
- Document, update, and follow up on all Standard Operating Procedures (SOP) to achieve high level of quality
- Run, create & update reports as needed within various applications
- Process confirmation, troubleshoot, resolution, problem-solve
- Maintain safety and environment consciousness
- Apply quality improvement tools, business understanding, maintenance awareness, information retrieval, planning and scheduling, troubleshooting, data analysis, and reporting
- Perform additional functions as needed
Qualifications
- Bachelor’s degree or equivalent experience
- Knowledge of logistics processes and business acumen
- Customer oriented with strong network-building skills
- Ability to prioritize and demonstrate sense of urgency
- Passionate about continuous improvement
- Results oriented
- Strong communicative skills
- Quality improvement tools proficiency
- Communication and negotiation skills
- Business understanding
Pay
Base pay range: $83,500 – $103,100 annually, bonus eligible. Final salary determined by geographic location, work-related knowledge, certifications, skills, education, experience, and internal equity considerations.
Benefits
- Competitive medical, dental, and vision insurance
- Generous paid time off
- Competitive matching retirement savings plans
- Working environment prioritizing safety, health, and wellbeing
- Professional and personal development through Volvo Group University
- Programs supporting work-life balance
About the company
Service Market Logistics (SML), part of Volvo Group Trucks Operations, manages and optimizes service parts availability and distribution across 40 distribution centers with 3,800 employees worldwide. SML North America operates the Central Distribution Center in Byhalia, MS and Regional Distribution Centers across the US, Canada, and Mexico with approximately 1,000 employees. The Volvo Group culture is guided by five values: Customer Success, Trust, Passion, Change, and Performance.