Delivery Consultant, ServiceNow Functional Resource

Work You’ll Do

• Analyze business and technical requirements and translate them into ServiceNow configuration and integration solutions
• Configure platform components, workflows, forms, business rules, and related features to support client requirements
• Develop and support integrations between ServiceNow and external systems using application programming interfaces (APIs), web services, and other integration methods
• Participate in testing, defect resolution, deployment, and post-implementation support activities across the delivery lifecycle
• Collaborate with cross-functional teams to document solutions, track progress, and deliver work products aligned to project timelines and quality standards

The Team

The Team
Deloitte’s Government & Public Services (GPS) practice – our people, ideas, technology and outcomes – is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.
Our ServiceNow offering designs, implements, and delivers strategies and technologies to increase the efficient and value delivery by the enterprise IT function.

Qualifications

• Required:
• Bachelor’s degree
• Active TS/SCI with Polygraph security clearance required
• 3+ years of experience implementing, configuring, and integrating ServiceNow solutions
• 3+ years of experience with JavaScript, REST, SOAP, and web services
• 2+ years of experience configuring workflows, forms, UI policies, business rules, and catalog items in ServiceNow
• 1+ year of experience working in Agile or Scrum delivery environments
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Delivery Center Location & Travel Requirements

• Hybrid Work Model: Operate under a hybrid system requiring residence within a commutable distance to one of the US Delivery Center locations (Gilbert, Lake Mary, or Mechanicsburg)
• Co-location Expectation: Spend up to 30% of working time co-located at an assigned office for orchestrated opportunities, including projects, practice sessions, training, and Moments That Matter at a Deloitte Delivery Center location, Geo-Hub location, approved site, or project location
• Travel Requirement: Maximum of 10% overnight travel for client or project purposes
• Relocation Requirement: If relocation is necessary, complete the move within 12 weeks from the start date to reside within a commutable distance