Delivery Consultant III - Virtual

About The Role

The Domain Manager is responsible for overseeing business rules, consulting on complex domain matters, and ensuring quality assurance. They act as a subject matter expert, advising clients and internal teams on best practices and fostering strong client relationships.

Responsibilities

• Partnering with clients and cross-functional teams to define and deliver Health & Welfare benefit solutions.
• Meet business needs while incorporating industry best practices and inclusive employee experiences.
• Identifying proactively, assess, and communicate potential risks related to plan design, compliance, and legislative changes, providing thoughtful guidance to clients and stakeholders.
• Managing requirements gathering, issue resolution, and project timelines to ensure high-quality outcomes and successful client delivery.
• Serving as a trusted Health & Welfare subject matter expert across medical, dental, vision, life, disability and related benefit plans.
• Promoting consistent and equitable solutions.
• Collaborating with internal teams and clients to support requirements reviews, acceptance processes, and continuous improvement initiatives.
• Facilitating effective knowledge transfer and transition activities, ensuring seamless handoffs, stakeholder readiness, and exceptional client support experiences.
• Coaching, mentoring, and developing team members by providing constructive feedback, foster continuous learning, and creating opportunities for professional growth.
• Contributing insights and recommendations to leadership regarding client trends, business challenges, process improvements, and innovative solutions.
• Advocating for compliance, accessibility, and fair benefit administration practices, ensuring alignment with regulatory requirements and organizational objectives.
• Championing a culture of collaboration, inclusion, respect, and belonging by valuing diverse perspectives and supporting an environment where all employees can succeed.

Requirements

• Possess Bachelor or equivalent professional experience.
• 5-7 years of Health & Welfare benefits experience in the benefits outsourcing industry.
• Possess professional certifications such as CEBS, ASPA, or related credentials.
• Able to demonstrate coaching and people development experience (4-5+ years).
• Possess advanced knowledge of Health & Welfare delivery models, plan administration, compliance requirements, and industry best practices.

Benefits

• Health, dental and vision coverages starting Day One.
• Wellbeing programs.
• Retirement plans with contribution matching.
• Generous time off.
• Parental leave.
• Continuing education and career growth opportunities.
• Flexible working arrangements.

Pay

Salary Pay Range Minimum 100,000.00 USD Maximum 130,000.00 USD