Delivery Consultant III - Virtual

At Alight, we believe a company’s success starts with its people. Alight embraces values that come directly from our people—purposeful, human, united and growth-minded—reflecting our inclusive culture and promise that our clients expect. We are passionate about connecting purpose with impact. Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management.

About the role

The Domain Manager is responsible for overseeing business rules, consulting on complex domain matters, and ensuring quality assurance. They act as a subject matter expert, advising clients and internal teams on best practices and fostering strong client relationships.

Responsibilities

• Partner with clients and cross-functional teams to define and deliver Health & Welfare benefit solutions, meeting business needs while incorporating industry best practices and inclusive employee experiences.
• Proactively identify, assess, and communicate potential risks related to plan design, compliance, and legislative changes, providing thoughtful guidance to clients and stakeholders.
• Manage requirements gathering, issue resolution, and project timelines to ensure high-quality outcomes and successful client delivery.
• Serve as a trusted Health & Welfare subject matter expert across medical, dental, vision, life, disability, and related benefit plans, promoting consistent and equitable solutions.
• Collaborate with internal teams and clients to support requirements reviews, acceptance processes, and continuous improvement initiatives.
• Facilitate effective knowledge transfer and transition activities, ensuring seamless handoffs, stakeholder readiness, and exceptional client support experiences.
• Coach, mentor, and develop team members by providing constructive feedback, fostering continuous learning, and creating opportunities for professional growth.
• Contribute insights and recommendations to leadership regarding client trends, business challenges, process improvements, and innovative solutions.
• Advocate for compliance, accessibility, and fair benefit administration practices, ensuring alignment with regulatory requirements and organizational objectives.
• Champion a culture of collaboration, inclusion, respect, and belonging by valuing diverse perspectives and supporting an environment where all employees can succeed.

Requirements

• Bachelor’s degree or equivalent professional experience.
• 5-7 years of Health & Welfare benefits experience in the benefits outsourcing industry.
• Professional certifications such as CEBS, ASPA, or related credentials.
• 4-5+ years of coaching and people development experience.
• Advanced knowledge of Health & Welfare delivery models, plan administration, compliance requirements, and industry best practices.

Benefits

• Health, dental, and vision coverages starting Day One.
• Wellbeing programs, retirement plans with contribution matching, and generous time off.
• Parental leave, continuing education, and career growth opportunities within a thriving global organization.

Pay

Salary pay range: $100,000.00 – $130,000.00 USD. Bonus and/or incentive eligibility are determined by role and level.

Alight considers a variety of factors in determining compensation, including a candidate’s experience, education, certification/credentials, market data, internal equity, and geography.

Schedule

Alight has been a leader in flexible working arrangements and has been recognized as a “Top 100 Company for Remote Jobs” for six years in a row. Occasional travel to one of our physical office locations may be required.