Delivery Associate - Driver

About the role

Roman Empire Logistics LLC is a New York State certified Service‑Disabled Veteran‑Owned Business and a Minority Owned and Operated Delivery Service Partner (DSP). Our customer‑obsessed team delivers packages in Queens and Brooklyn, and we are growing rapidly. We are looking for team players to support our commitment to exceeding customer expectations and ensure orders, large or small, are delivered on time and to the right place. We believe in promoting from within and are dedicated to training, supporting, and rewarding team members for hard work, innovation, and reliability. The main purpose of the Delivery Associate role is to reliably and respectfully represent the company, ensure orders are properly fulfilled, work safely, and provide clients with an excellent experience every time.

Responsibilities

• Drive a delivery van to drop off packages to customers within Queens and Brooklyn
• Follow strict safety standards on and off the road
• Interact with customers and the public in a professional and positive manner
• Use handheld technology to deliver packages, manage delivery progress, and solve obstacles
• Load, sort, and prepare a delivery route to meet customer promises
• Inspect the company vehicle at least twice daily to ensure safe operation
• Keep the delivery vehicle clean, fueled, and in good operating condition
• Assist other delivery team members to exceed customer expectations
• May assist in training other team members
• Communicate with customers by phone or text to alert of delivery arrival
• Maintain communication with management regarding changes to delivery, route, or schedule
• Inform management of any obstructions to safe, efficient, on‑time deliveries
• Manage the daily work plan
• Abide by all transportation laws and maintain a safe driving record
• Prepare reports and other documents relating to deliveries
• Perform daily end‑of‑route de‑brief and return of minimal undeliverable parcels
• Make safety a priority at all times
• Track and report working hours
• Adhere to company rules and regulations
• Perform other duties as assigned by management

Requirements

• At least 21 years old
• Authorized to work in the United States
• Valid driver's license in the state of employment
• Team player with a positive attitude
• Disciplined, dependable, and resourceful
• Skilled and confident driver
• Comfortable maneuvering and parking a large vehicle
• Excellent customer service skills
• Ability to operate and navigate a delivery van with GVWR 10,000 lbs. or less
• Ability to lift, bend,