Delivery AI Product Analyst, Merch AI, United States - X Delivery

About the role

The Delivery AI Product Analyst on the BCG X Merch AI team will play a critical role in delivering, implementing, and supporting BCG's client- and case-team-facing retail apps and agents. He or she will independently own deployments of Merch AI and be responsible for accelerating speed to go-live. The work also includes thinking about improvements to the apps and agents, including tool configuration, development, and how we deploy. The analyst will function as a tooling expert, working in continuous collaboration with BCG practice areas, clients, and consulting teams. Finally, this role will shape our strategic agenda for the retail merchandizing topic together with senior business leaders in our Retail sector and our BCG X unit.

Responsibilities

• Gather requirements from internal and external clients
• Advising clients on best practice usage and configuration
• Recommend improvements to optimize the process and impact delivered by the application and agents
• Coordinate the sourcing and preparation of data from the client
• Manage the client infosec processes
• Oversee deployments by setting up and configuring the application according to the requirements
• Train client end users
• Interact directly with both BCG case team members

Requirements

• Deep expertise in all things tech: Cloud platforms, applications, analytics, and how to deploy software and AI agents
• Experience in deploying B2B apps and agents; providing end-user support, and keeping internal and external clients happy
• Client-facing experience in a SaaS environment or tech industry
• Knowledge in the following fields, technologies, and tools: Strong skills in interpreting data and generating business insights from data using SQL, Advanced knowledge of Data visualization tools and techniques using Tableau and PowerBI etc., Working knowledge of Python, MS Excel, MS PowerPoint

Qualifications

• Degree with strong academic achievements in business, economics, computer science, mathematics, or similar
• A keen interest in technology and AI, as well as strong communications skills are required

Skills

• Putting AI and data science into practice; making it work to deliver value in the real world
• Owning client delivery, driving adoption, ensuring our clients realize value from our solutions
• Acting as the main point of contact throughout the delivery program
• Managing complex client situations and ideating / leading issue resolution
• Working together with BCG teams and retailer clients to understand data and business processes, business requirements, and data structure / challenges
• Responding to 2nd / 3rd level client inquiries and requests: Troubleshooting, system configurations, service issues
• Demonstrating a proactive, solution-based approach to enhance client relationships (in meetings, calls, emails, slack, etc.)
• Building, owning, and driving the overall implementation plan together with client counterparts, including setting and managing client expectations
• Identifying required changes in client's ways of working and supporting process change management
• Understanding the client's data situation; coordinate with Data Engineers on how to set up Merch AI
• Collaborating with technical team, support resources, and client IT to diagnose and resolve technical and/or non-technical problems, bugs, performance, and other issues
• Collaborating with peers to construct appropriate training and support plans for the continuation of the customer’s users and deliverables after the implementation goes into production
• Developing application and agent user guides
• Documenting, tracking, and monitoring application / agent bugs, latency, and other issues; ensure timely resolution
• Performing quality control tests and keeping logs of problems, issues, changes, and future enhancements
• Tracking project progress against agreed KPIs and any contractual obligations

Benefits

The first-year base compensation for this role is $99,000. Benefits In addition to your base salary, you will also be eligible for an annual discretionary performance bonus and BCG's Profit Sharing and Retirement Fund (PSRF) contribution. BCG also provides a market leading benefits package described below. At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. We pay the full cost of medical, dental, and vision coverage for employees - and their eligible family members. That's zero dollars in premiums taken from employee paychecks. All our plans provide best in class coverage: Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs Dental coverage, including up to $5,000 in orthodontia benefits Vision insurance with coverage for both glasses and contact lenses annually Reimbursement for gym memberships and other fitness activities Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month) Paid sick time on an as needed basis Employees, spouses, and children are covered at no cost. Employees share in the cost of domestic partner coverage. #BCGXJob