Delivery Advocate

About the role

ImageFIRST is the largest healthcare linen rental and laundry services provider to medical facilities throughout the continental United States and Puerto Rico, with a specialty in serving the healthcare market.

Responsibilities

• Deliver products to and from clients as required
• Create a positive moment with every interaction by maintaining positive communication with all employees at your location and all client contacts
• Operate company equipment safely and responsibly, comply with applicable rules and regulations relating to safety and operation of commercial motor vehicles
• Work with your local team to facilitate all clients' needs
• Load truck: ensure complete load is loaded in accordance with delivery manifest
• Unload truck: ensure all product is removed from truck and truck is cleaned and sanitized
• Truck maintenance: timely communication of repairs, PM, accidents
• Paperwork: ensure delivery manifest is signed and recorded in accordance with our client's expectations
• Attend team meetings as required
• Promote our values and the ImageFIRST way to build the company by positively impacting the lives of our associates, our community, our customers and their patients
• Look for opportunities to add product at clients and relay any sales information back to your local team
• Identify and resolve customer concerns, ensure customer satisfaction with deliveries, develop positive relationships with principal customer contacts, maintain enthusiastic and professional attitude and maximize customer contract term

Requirements

• Must possess a professional appearance
• Must be able to consistently lift 35 pounds
• Must be able to drive a commercial motor vehicle for up to 10 hours on a daily basis
• Must possess a minimum of High School Diploma or equivalent
• Must possess a valid Driver's License and have an excellent driving record
• Must be able to obtain a C Class Driver's License
• Should possess a sense of direction/knowledge of area
• Must possess exceptional customer service skills
• Must have effective written and verbal communication skills

Qualifications

• Practical insight specific to the textile services industry and operations
• Identify problem/root causes and develops alternative courses of action and makes decisions that are based on logic assumptions which reflect factual information
• Excellent oral, written, phone and face to face communication skills with associates, customers and managers

Skills

• Be Respectful: Value all we come in contact with
• Be Remarkable: Create a positive moment with every interaction
• Be Safe: Keep ourselves and those around us safe
• Be Honest: Be guided by truthfulness in all we do

Benefits

• Weekly pay
• Medical, Dental, Vision
• Pet, Legal, and Hospital Indemnity Insurance
• 401k (match)
• Paid Time Off Package
• Paid Parental Leave
• Tuition Reimbursement
• Referral Program
• Great company culture
• Collaborative team environment