Delicatessen Department Manager

Additional Considerations (if Any)

About the role

The Delicatessen Manager position at Hy-Vee is a non-exempt role within the Delicatessen department. This role is responsible for setting department standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and overall profitability.

Responsibilities

• Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.
• Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.
• Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Assists customers by escorting them to the products they're looking for, securing products that are out of reach, loading or unloading heavy items, and performing other tasks to enhance the shopping experience.
• Answers the telephone promptly and provides friendly, helpful service to customers who call, including taking product orders.
• Recruits, hires, trains, supervises, disciplines, and evaluates all department employees.
• Determines department goals with store director, determines weekly work schedule and establishes a daily work plan for the department.
• Inspects signage and displays for quality and quantity of merchandise and orders product for replenishment.
• Communicates with employees regarding sales and ideas.
• Handles and satisfies customer issues.
• Finds retail pricing and ensures correct pricing.
• Extends invoices, posts invoices, and oversees department bookkeeping procedures.
• Analyzes weekly and monthly sales and trends and compares to actuals, prepares ad projections, and writes ads.
• Conducts inventory of the department.
• Plans displays, promotions, and determines pre-orders.
• Ensures proper temperatures and storage procedures are maintained to guarantee freshness and control shrink of product.
• Understands and troubleshoots equipment and ensures maintenance is performed.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

Qualifications

• High school equivalent experience and over one year of related work experience.
• Ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
• Possess the ability to compose original correspondence; interpret written work instructions; interview job applicants; follow technical manuals and have increased contact with people.

Skills

• Ability to do arithmetic calculations involving fractions, decimals, and percentages.

Benefits

Hy-Vee offers a comprehensive benefits package which includes health insurance, retirement savings options, paid time off, and more. Please refer to the Employee Handbook for details.

Pay

The Delicatessen Manager position is non-exempt and is compensated based on hourly wages. The exact pay rate is determined by the store and can vary based on experience and qualifications.

Schedule

This position requires a flexible schedule to accommodate the demands of the Delicatessen department. Shifts may vary and may include early mornings, late evenings, weekends, and holidays.