Deli Service Counter Manager

About the Role

We are seeking a Deli Service Counter Manager to join our deli team in our retail grocery store environment, where you'll play a crucial role in overseeing all aspects of the deli service counter, working closely with your team to keep the counter stocked and fresh while providing exceptional guest service.

Responsibilities

• Provide excellent guest service, including greeting guests, answering questions, addressing guest concerns, and helping guests with what they need
• Lead, support, and reinforce company culture, guest service, and performance expectations across the deli team
• Partner with the Human Resources Manager to maintain appropriate staff levels by interviewing and extending job offers to qualified candidates
• Provide thorough and consistent training for new Deli associates and offer ongoing support to enhance retention
• Set a strong example for the team and ensure a positive customer experience
• Assist guests with locating items both on and off the sales floor, and address guest concerns with service or product-related issues
• Manage the presentation of the service case, ensuring products are visually appealing and rotated to meet quality standards
• Maintain accurate inventory and temperature logs
• Ensure all quality standards are met, including quantity expectations at 100% by 10 AM and 5 PM
• Maintain a clean, organized, and sanitized work environment, including shelving, sales floors, and other necessary areas
• Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences
• Other duties as assigned

Requirements

• High School Education or equivalent combination of education and experience
• At least 3+ years of leadership experience, preferably in retail or restaurant settings
• Strong ability to lead, coach, and motivate a team while maintaining a positive and productive work environment
• Excellent oral and written communication skills, with the ability to manage a diverse team in a fast-paced environment
• Complete understanding of safety requirements and company safety policies, along with knowledge of proper procedures for equipment and safety hazards
• Solid knowledge of the retail food business, perishable department operations, and merchandising
• Ability to make effective and timely decisions

Physical Demands

• Lifting up to 50 pounds on an occasional basis
• Full range of upper body motion
• Ability to work at a fast pace
• May be exposed to extreme temperatures such as kitchens, coolers, freezers, and sales floors

Schedule

Full-time position. Shifts may vary and can include mornings, weekdays, weekends, and holidays based on business needs.

Benefits

• 15% associate discount on grocery purchases for you and your immediate household
• Weekly pay; part-time store associates receive $1 premium per hour on Sundays and select holidays; hourly full-time store associates receive time and a half on Sundays and select holidays
• Two-week advanced scheduling
• Vision and dental insurance for part-time and full-time associates
• 3 weeks of paid parental leave
• Fitness reimbursement program offering savings off fitness membership fees
• Employee Assistance Program (EAP) and LEAPCare Care Coaches providing confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues, depression or anxiety
• 401(k) with annual discretionary match