Deli Hotbar Cook

About the role

Are you passionate about food service and eager to create delicious meal options for our guests? If you have experience in fast food, as a line cook, or in a deli or restaurant setting, or no experience—but a willingness to learn—we’d love to talk with you about the Deli Hot Bar Cook opportunity at Festival Foods. In this role, you'll play a key part in enhancing breakfast, lunch, and dinner experiences for our guests by frying and preparing a delicious array of menu items that offer both convenience and variety.

Responsibilities

• Provide exceptional guest service, including friendly greetings, answering questions, and addressing concerns with professionalism and care.
• Offer assistance to guests by helping them find items, answering questions, and providing deli recommendations.
• Receive, prepare, and fulfill guest orders and special requests efficiently, following deli production schedules.
• Maintain high-quality conditions at the hot bar, ensuring all items are garnished attractively and adhering to proper protocols for item shrinking.
• Collect food temperatures and maintain hot food logs to ensure safety and quality standards.
• Organize, stock, clean, and label the hot bar efficiently, keeping it well-maintained and ready for guests.
• Address and resolve guest concerns by practicing the boomerang principle, ensuring a positive resolution.
• Honor commitments with regular, timely attendance in compliance with the work schedule, and provide adequate notice to find a replacement for occasional absences.
• Support the team by performing other duties as assigned.

Requirements

• Ability to interact tactfully with guests and personnel, with good oral and written communication skills.
• Experience in fast food, deli, or restaurant environments is valuable.
• Complete understanding of safety requirements and company policies, with proper training in equipment and procedures including slicers, fryers, hot bar, and more.
• Knowledge of perishable food and the ability to work at a fast pace, multitasking in a dynamic environment.
• Familiarity with various kitchen equipment and the ability to handle high-pressure situations effectively.

Physical Demands & Work Environment

• Ability to work at a fast pace in changing temperatures (coolers, kitchens, freezers, sales floor).
• Ability to lift up to 50 pounds.
• Bending, kneeling, and standing in place for long periods of time.

Schedule

This is a position available for part-time or full-time hours. The schedule may include weekdays, weekends, and holidays based on business needs.

Benefits

• Associate Discount: 15% off grocery purchases for you and your immediate household.
• Weekly Pay & Premium Pay: Hourly associates are paid weekly. Part-time store associates receive a $1 premium per hour on Sundays and select holidays; full-time associates receive time and a half on Sundays and select holidays.
• Two-Week Advanced Scheduling: Schedules are provided two weeks in advance for better planning and flexibility.
• Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options.
• Support for Well-Being: Three weeks of paid parental leave, a fitness reimbursement program, Employee Assistance Program (EAP), and LEAPCare Care Coaches for confidential care support.
• Save for Your Future: 401(k) plan with an annual discretionary match to support retirement savings.