Deli Hotbar Cook

About the role

At Festival Foods, we’re all about making mealtime easier and more enjoyable for our guests. Whether they're grabbing a quick lunch, a side dish, or feeding a crowd, our hot bar has them covered. As a Hot Bar Cook, you'll play a key role in frying and preparing a delicious array of menu items that offer both convenience and variety. From fan favorites like crispy fried chicken, savory fried fish, and creamy mashed potatoes, to cheesy mac & cheese, and crispy potato wedges, your culinary skills will help us deliver the quality and flavor our guests love!

Responsibilities

• Provide exceptional guest service, including friendly greetings, answering questions, and addressing concerns with professionalism.
• Assist guests by locating items, answering questions, and offering deli recommendations.
• Receive, prepare, and fulfill guest orders and special requests efficiently, following deli production schedules.
• Maintain high-quality conditions at the hot bar, ensuring all items are garnished attractively and adhering to proper protocols for item presentation.
• Collect food temperatures and maintain hot food logs to ensure safety and quality standards.
• Organize, stock, clean, and label the hot bar efficiently, keeping it well-maintained and ready for guests.
• Address and resolve guest concerns by practicing the boomerang principle to ensure a positive resolution.
• Honor commitments with regular, timely attendance and adequate notice for occasional absences.
• Support the team by performing other duties as assigned.

Requirements

• Ability to interact tactfully with guests and personnel, with good oral and written communication skills.
• Experience in fast food, deli, or restaurant environments is valuable, but not required—willingness to learn is key.
• Complete understanding of safety requirements and company policies, with proper training in equipment and procedures including slicers, fryers, and hot bar.
• Knowledge of perishable food and the ability to work at a fast pace, multitasking in a dynamic environment.
• Familiarity with various kitchen equipment and the ability to handle high-pressure situations effectively.

Physical Demands & Work Environment

• Ability to work at a fast pace in changing temperatures (coolers, kitchens, freezers, sales floor).
• Ability to lift up to 50 pounds.
• Bending, kneeling, and standing for long periods of time.

Schedule

This is a position available for part-time or full-time hours. The schedule may include weekdays, weekends, and holidays based on business needs.

Benefits

• Associate Discount: 15% off grocery purchases for you and your immediate household.
• Weekly Pay & Premium Pay: Hourly associates are paid weekly. Part-time associates receive a $1 premium per hour on Sundays and select holidays. Full-time associates receive time and a half on Sundays and select holidays.
• Two-Week Advanced Scheduling: Schedules are provided two weeks in advance for better planning and flexibility.
• Vision & Dental Insurance: Eligible for vision insurance and two dental coverage options.
• Support for Well-being: Includes 3 weeks of paid parental leave, a fitness reimbursement program, Employee Assistance Program (EAP), and LEAPCare Care Coaches for confidential care support.
• Retirement Savings: 401(k) plan with an annual discretionary match.