DELI/DEPT LEADER

Responsibilities

• Create an uplifting and friendly customer experience through exceptional service by highly satisfying each customer's needs and exceeding their expectations.
• Interview, train, evaluate performance, reward, and coach associates.
• Lead other associates.
• Establish an uplifting work environment that allows associates to feel valued, appreciated, and engaged.
• Empower associates to create a simple, fresh, and inspired shopping experience for every customer.
• Prioritize and plan work activities by using time efficiently.
• Identify and resolve problems in a timely manner by gathering and analyzing information skillfully and developing alternate solutions.
• Communicate the company, department, and job-specific information to associates including information from board meetings and huddles.
• Ensure new associates are properly oriented to the department and understand the benefits of working.
• Support the Customer 1st team.
• Delegate work assignments that match the responsibility of the associate while giving them clear direction and monitoring progress.
• Be committed to the company's customer and associate promise.
• Execute on all action plans and daily priorities including performance goals and best practices.
• Adhere to all food safety regulations and guidelines.
• Reinforce safety programs by complying with safety procedures, identifying unsafe conditions and notifying store management.
• Stay current with present, future, seasonal, and special ads.
• Promote corporate brands to customers and ensure associates are educated.
• Manage the scheduling of Deli associates to provide adequate department coverage to meet customer demand.
• Provide appropriate, actionable feedback to help teams and individuals grow.
• Help associate identify how their work aligns with key store initiatives.
• Clearly and consistently communicate store and department priorities and goals, and recognize progress toward those goals.
• Maintain/explain to others knowledge of products to allow associates and customers to have all resources necessary.
• Create/executing sales promotions in partnership with store management.
• Monitor/controlling supply expenses for the department to allow associates and customers to have all resources necessary.
• Assist store management in preparing the store/department budget and conducting profit and loss reviews.
• Taking appropriate action on all financial reports.
• Develop/implement a department business plan to achieve desired results.
• Supervise/coach Deli associates in the performance of their duties, complete performance reviews, provide feedback and reward associates.
• Work cooperatively in high paced and sometimes stressful environment.
• Manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.

Qualifications

• Minimum Effective communication/customer service skills.
• Knowledge of basic math.
• Ability to handle stressful situations.
• Flexibility in work schedule.
• Successful completion of basic and supervisory skills.