DELI/DEPT LEADER

Responsibilities

• Create an uplifting and friendly customer experience through exceptional service by highly satisfying each customer's needs and exceeding their expectations.
• Interview, train, evaluate performance, reward, and coach associates.
• Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.
• Effective communication and customer service skills.
• Basic math knowledge.
• Ability to handle stressful situations.
• Flexibility in work schedule.
• Establishing an uplifting work environment that allows associates to feel valued, appreciated, and engaged.
• Empowering associates to create a simple, fresh, and inspired shopping experience for every customer.
• Prioritize and plan work activities by using time efficiently.
• Identify and resolve problems in a timely manner by gathering and analyzing information skillfully and developing alternate solutions.
• Communicate the company, department, and job-specific information to associates including information from board meetings and huddles.
• Ensure new associates are properly oriented to the department and understand the benefits of working.
• Commitment to the company's customer and associate promise.
• Supporting the Customer 1st team.
• Delegating work assignments that match the responsibility of the associate while giving them clear direction and monitoring progress.
• Consistently being on time for work and meetings and ensuring responsibilities are covered when absent.
• Executing on all action plans and daily priorities including performance goals and best practices.
• Adherence to all food safety regulations and guidelines.
• Reinforcing safety programs by complying with safety procedures, identifying unsafe conditions and notifying store management.
• Staying current with present, future, seasonal, and special ads.
• Promoting corporate brands to customers and ensuring associates are educated.
• Managing the scheduling of Deli associates to provide adequate department coverage to meet customer demand.
• Providing appropriate, actionable feedback to help teams and individuals grow.
• Help associate identify how their work aligns with key store initiatives.
• Clearly and consistently communicating store and department priorities and goals, and recognizing progress toward those goals.
• Maintaining/explaining to others knowledge of products to allow associates and customers to have all resources necessary.
• Creating/executing sales promotions in partnership with store management.
• Monitoring/controlling supply expenses for the department to allow associates and customers to have all resources necessary.
• Assisting store management in preparing the store/department budget and conducting profit and loss reviews.
• Taking appropriate action on all financial reports.
• Developing/implementing a department business plan to achieve desired results.
• Supervise/coach Deli associates in the performance of their duties, complete performance reviews, provide feedback and reward associates.
• Able to work cooperatively in high-paced and sometimes stressful environments.
• Able to manage conflict in a reasonable, non-confrontational and cooperative manner.
• Able to act with honesty and integrity regarding customer and business information.
• Able to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.

Qualifications

• Must be able to perform the essential functions of this position with or without reasonable accommodations.