DELI/COFFEE SHOP BARISTA

Responsibilities

• Provide prompt, quality coffee selection, purchase, and preparation to customers.
• Demonstrate company core values of respect, honesty, integrity, diversity, inclusion, and safety.
• Complete Initial Store Training and pass barista certification with a score of 90% or better.
• Work in a fast-paced environment.
• Work weekends on a regular basis, work any shift, and work overtime as needed.
• Maintain cleanliness of customer service area and equipment.
• Prepare a variety of customer beverage orders such as espresso drinks and Coffee of the Day to standard.
• Follow store policies and procedures.
• Perform cleaning tasks in accordance with the duty rosters and cleaning standards.
• Follow standards for merchandising, stocking, rotating, and storing all products.
• Follow cash handling and register policies.
• Follow inventory stocking and recording guidelines.
• Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Act with honesty and integrity regarding customer and business information.
• Resolve customer and business issues through direct interaction with minors, individuals with special needs, and/or older adults.

Qualifications

• High school diploma or general education degree (GED), plus six months of experience in customer service; or combination of relevant education and experience.
• Desired knowledge of company policies, procedures, and organizational structure.
• Familiarity with industry/technical terms and processes.
• Model Customer 1st behavior; deliver and encourage other associates to deliver excellent customer service.
• Promote and follow company initiatives.
• Greet customers, answer questions, and suggest product to enhance service and meet sales goals.
• Ability to perform the essential job functions of this position with or without reasonable accommodation.