Deli Clerk I

About the role

Festival Foods is a Wisconsin grocer dedicated to serving communities and providing exceptional service and value. We operate over 40 full-service supermarkets across Wisconsin. This role is for a Part-Time Deli Clerk who will play a crucial role in food preparation and guest service.

Responsibilities

• Provide Helpful Service
• Help guests locate items on or off the sales floor and professionally answer the Deli Department telephone.
• Order Fulfillment
• Receive, prepare, and fulfill guest orders and special requests with attention to detail and quality.
• Customer Service
• Address guest concerns and resolve issues promptly using the boomerang principle to ensure a positive experience.
• Quality Control
• Inspect, rotate, maintain proper temperatures, and replenish all deli products on display to ensure high standards.
• Inventory Management
• Maintain proper inventory levels in the deli storage, including containers, lids, spoons, tags, and more.
• Food Safety
• Lead by example in maintaining food safety logs and adhering to all safety standards.
• Efficiency
• Ensure all quality standards, including quantity expectations, are met by 10 am and 5 pm daily.
• Honor Commitments
• Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.
• Support the Team
• Other duties as assigned.

Requirements

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications

• Customer Focus
• Ability to deal tactfully and effectively with guests and all personnel.
• Communication Skills
• Good oral and written communication skills.
• Effective Problem-Solving
• Able to quickly assess and resolve issues in a dynamic and stressful work environment, while supporting team members.
• Safety Awareness
• Comprehensive understanding of safety requirements and company safety policies, including proper training on slicers, lifting techniques, trash compactors, and balers.
• Food Knowledge
• Knowledge of the retail food business, perishable department operations, and merchandising skills, with the ability to make timely and effective decisions.

Skills

Full range of upper body motion.

Benefits

• Associate Discount
• Weekly Pay & Premium Pay
• Two-Week Advanced Scheduling
• Vision & Dental Insurance
• Support
• 401(k)

Pay

Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays.

Schedule

The Deli Clerk is a position with a flexible work schedule that includes weekdays, weekends, and holidays.