Deli Clerk

About the role

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.

Responsibilities

• Prepare items per customer requests using proper bakery equipment.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of bakery and/or deli specials.
• Provide customers with fresh products that they have ordered and the correct portion size (or as close as possible to the amount ordered) to prevent shrink.
• Recommend deli or bakery items to customers to ensure they get the products they want and need.
• Use all equipment in bakery such as the refrigerators, freezers, slicers, and ovens according to company guidelines.
• Prepare foods according to the food temperature logs and follow cooking instructions.
• Measure, prepare, and mix ingredients according to recipe, using a variety of kitchen utensils and equipment.
• Adequately prepare, package, label, and inventory ingredients in merchandise.
• Check product quality to ensure freshness; review "sell by" dates and take appropriate action.
• Properly use kitchen equipment, including stove, computerized scale, fryer, steamer, and robot coupe.
• Label, stock, and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Understand the store's layout and locate products when requested by customers.
• Stay current with present, future, seasonal, and special ads.
• Gain and maintain knowledge of products sold within the department and respond to questions or make product suggestions.
• Maintain awareness of inventory/stocking conditions and note any discrepancies.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are kept up to date.
• Promote trust and respect among associates.
• Create an environment where customers feel welcome, important, and appreciated by answering questions about products sold in the department and throughout the store.
• Adhere to all food safety regulations and guidelines.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions; notify store management.
• Practice preventive maintenance by inspecting equipment and notifying the appropriate department or store manager of any items needing repair.
• Notify management of customer or employee accidents.
• Work cooperatively in a high-paced and sometimes stressful environment.
• Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Perform the essential functions of this position with or without reasonable accommodation.

Qualifications

• Customer service skills
• Effective communication skills
• Knowledge of basic math
• Ability to obtain a current food handlers permit once employed

Desired Experience

• Bakery or Deli experience
• Retail experience