Deli/Bakery Manager

About the Role

Oversees all operations of the deli and bakery departments, ensuring high-quality prepared foods, baked goods, and exceptional customer service. This role manages inventory, ensures food safety compliance, drives sales, and leads a team to meet department goals while maintaining an appealing and efficient department.

Responsibilities

• Oversee daily operations, including food preparation, baking, packaging, and merchandising of deli and bakery products to ensure freshness, quality, and attractive presentation.
• Monitor inventory levels, order product and supplies, manage stock rotation, and minimize waste to maintain product quality and reduce shrink.
• Train, schedule, and supervise deli and bakery staff, fostering a collaborative and productive work environment.
• Address customer inquiries, resolve complaints, and provide product knowledge to enhance the shopping experience.
• Ensure compliance with health, safety, and sanitation regulations, including HACCP, FDA, and local health department standards, for both deli and bakery operations.
• Develop strategies to increase department sales, meet financial targets, and implement promotional displays to drive customer engagement.
• Maintain high standards for product quality, freshness, and presentation in deli cases, bakery displays, and storage areas.
• Manage department budget, control labor costs, and optimize operational efficiency.
• Work closely with store management and other departments to align on store goals, promotions, and operational needs.

Requirements

• High school diploma or equivalent.
• 3+ years of experience in deli, bakery, or food service operations.
• Strong knowledge of deli and bakery product preparation, handling, and food safety regulations.
• Proven leadership and team management skills with the ability to motivate and develop staff.
• Excellent communication and customer service skills.
• Ability to work in a fast-paced environment, including evenings, weekends, and holidays.
• Proficiency in inventory management systems and basic computer skills (e.g., Microsoft Office, POS systems).
• Physical ability to lift up to 50 pounds, stand for extended periods, and work in hot or cold environments.

Preferred Skills

• Certification in food safety (e.g., ServSafe) is a plus.
• Experience with merchandising and sales strategies in a retail grocery setting.
• Knowledge of baking techniques, deli meat/cheese handling, or prepared food trends.