DELI-BAKERY/CLERK

Responsibilities

• Promote trust and respect among associates
• Create an environment that enables customers to feel welcome, important and appreciated
• Answer questions regarding products sold within the department and throughout the store
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
• Slice deli meats and cheeses to customer's requests using proper deli equipment
• Prepare deli/bakery/bistro items per customer requests using proper bakery equipment
• Offer product samples to help customers discover new items or products for which they inquire about
• Inform customers of deli/bakery/bistro specials
• Provide customers with fresh products that they have ordered and the correct portion size (or as close as possible to the amount ordered) to prevent shrink
• Recommend deli/bakery/bistro items to customers to ensure they get the products they want and need
• Use all equipment in deli/bakery/bistro such as the refrigerators, freezers, slicers, and ovens according to company guidelines
• Adequately prepare, package, label and inventory ingredients in merchandise
• Check product quality to ensure freshness. Review "sell by" dates and take appropriate action
• Properly use kitchen equipment, stove, computerized scale, fryer, steamer, robot coupe and all other equipment within the department
• Label, stock and inventory department merchandise
• Report product ordering/shipping discrepancies to the department manager
• Display a positive attitude
• Stay current with present, future, seasonal and special ads
• Adhere to all food safety regulations and guidelines
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
• Notify management of customer or employee accidents
• Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud
• Ability to work cooperatively in high paced and sometimes stressful environment
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults

Qualifications

• Minimum Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)
• Must be at least 18 years of age
• Desired Retail experience
• Second language (speaking, reading and/or writing)