Deli Associate (Downtown Norfolk)

About Us

Gourmet Gang is the deli division of Trolley Hospitality Companies, a Richmond-based hospitality group serving the greater Richmond and Hampton Roads regions. With seven gourmet lunch bistros, we're known for creative, handcrafted menus and top-quality ingredients that keep guests coming back. Our commitment to quality extends beyond the food--we believe our success starts with our people. Driven by a shared purpose of delivering happiness to our customers, community, and team, we focus on fostering a supportive and positive workplace where everyone's contributions are valued.

Our Values - The Trolley Way: No excuses, Do the right thing, Can-do attitude, Always growing, Help first, Transparency. Please visit our website at www.trolleyhouseva.com to learn more!

About You

Providing excellent customer service brings you joy. You are knowledgeable about food and comfortable talking about preparation methods and ingredients. You seek out opportunities to 'leave it better than you found it.' You are not afraid to acknowledge and learn from your mistakes. You want to be a part of a growing company that values their employees.

Responsibilities

Depending on your assigned station, you may be responsible for taking orders, running the cash register, answering the phone, expediting orders, or salad and sandwich preparation. Some typical tasks would be:

• Salad & Sandwich Prep: Stock stations with ingredients and refill as needed; portion out sides into containers; Prepare and package salads and sandwiches according to set recipes.
• Customer Service/Cashier: Greet customers with a warm and welcoming attitude; Assist walk-in customers with information and suggestions about menu items and catering offerings; Operate the cash register and POS system to process transactions efficiently and accurately; Handle customer inquiries and resolve any issues promptly and professionally.
• Customer Service/Phones: Assist customers over the phone by providing information and suggestions about menu items and catering offerings and taking orders.
• Expediting: Pull orders together, ensuring the food is up to standard and correct condiments and paper goods are included.
• All Staff: Participate in opening and closing procedures, including doing dishes, mopping, replenishing paper items in the bathroom, taking out trash, and miscellaneous tasks assigned by the manager; Collaborate with other team members to ensure smooth operations, including stepping in to other roles, as needed.

Requirements

• Customer service experience, preferably in a food service setting
• Food prep experience
• Experience running a cash register a plus
• Able to follow directions and work independently
• Effective verbal communication skills
• Reliable transportation

Benefits

Full-Time benefits include: Paid holidays, PTO, & Floating Holidays; Medical, Dental, and Vision insurance plans available; 401(K) retirement plan and company match after 1 year of employment; Company paid Life Insurance and Short-Term Disability; Employee Assistance Program (EAP); Free Employee Shift Meal; Discounts at all Trolley House Hospitality companies including catering services and vending items in our warehouse.

Part-Time benefits include: Employee Assistance Program (EAP); Discounts at all Trolley House Hospitality companies including catering services and vending items in our warehouse; Free Employee Shift Meal; Part-time employees who work at least 1,000 hours a year are eligible for 401k matching after the first year.

Pay

Base pay $14-15/hr with tip pool averages between $16-18/hr.

Schedule

Full Time or Part time Available: Monday thru Friday from 10:00am to 2:30pm, No Weekends!