Default Title Specialist

About the role

At Newrez we unite big thinkers and caring doers to make home happen. We’re a team built on heart and hustle, committed to showing up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive—so we invest in your growth, wellbeing, and ability to make an impact. Every day we work to exceed the expectations of residential mortgage borrowers and business partners through superior service, simple processes, and clear communication by empowering employees, encouraging innovative solutions, and recognizing great performance.

Position Summary

The Default Title Specialist facilitates the order and fulfillment of various default title products, collaborating with clients, vendors, title companies, and internal departments to ensure timely processing, quality control, and delivery of title search packages while maintaining established client service level standards.

Responsibilities

• Review title search products for quality, completeness, and accuracy (vesting, liens and encumbrances, legal descriptions, taxes, and related matters).
• Investigate, research, and resolve issues identified within title search packages prior to client delivery.
• Work with outsource partners to prepare and quality control title search packages for customer delivery.
• Make revisions and updates to title search packages upon client request.
• Facilitate ordering and tracking of default title products to ensure timely turnaround.
• Coordinate with vendors and internal departments to meet established service level standards.
• Submit invoices for services rendered in accordance with client requirements.
• Effectively and accurately convey information to others.

Qualifications

• High School Diploma or equivalent required.
• 1–3 years of title, mortgage, curative, or financial services experience required.
• 1+ years of Curative, REO, Foreclosure, or Purchase Title experience preferred.

Skills, Abilities, and Knowledge

• Strong understanding of title search components including vesting, liens, encumbrances, legal descriptions, and taxes.
• Excellent oral communication skills with the ability to effectively communicate with internal staff and external customers.
• Strong attention to detail and organizational skills.
• Ability to work under pressure, meet deadlines, and maintain a positive and professional demeanor.
• Ability to work independently and complete assignments within prescribed procedures and standard accepted practices.
• Problem-solving and analytical skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook), Windows operating systems, and internet-based applications.
• Strong computer and data entry proficiency.

Work Environment and Physical Requirements

• Working on-site at assigned office location.
• Regular and punctual attendance adhering to schedule established by leadership.
• Sedentary work in a stationary position at a cubicle for prolonged periods of time.
• Constant repetitive motions required for operating a computer, such as typing and managing phone calls.
• Constantly communicating effectively verbally in English, including accurately exchanging information with others following identification of correct procedures.

Additional Information

Management reserves the right to modify, add, or remove duties and request other duties as necessary. All employees are required to have smartphones that meet company security standards with the ability to install apps such as Microsoft Authenticator; employment will be contingent on this requirement.

Why Newrez

We invest in what matters: your career, your community, your wellbeing, and your future. Our total rewards package is designed to support your whole self.

Company Benefits

• Medical, dental, and vision insurance
• Health Savings Account with employer contribution
• 401(k) Retirement plan with employer match
• Paid Maternity Leave / Parental Bonding Leave / Caregiver Leave
• Adoption Assistance
• Tuition & Certification reimbursement
• Employee Mortgage Loan Program
• The Newrez Employee Emergency and Disaster Fund to support team members experiencing hardships

Newrez NOW

Through our Corporate Social Responsibility program you’ll have opportunities to give back, lead, and make a difference: 1 company-paid Volunteer Time Off day (over 40,000 volunteer hours contributed since inception), Matching Gifts Program (dollar-for-dollar up to $1,000), access to grants and nonprofit resources, and more than $6,000,000 donated since 2020. 1 in 5 employees participates in at least one Employee Resource Group.