Default Specialist - Loan Operations

Taking Calls

Takes calls daily from customers internal and external. Reviews payment lists, maintains departmental files and prepares and posts debits, credits and other payments as well as posting charge offs, recoveries and booking REO's as needed.

Ensures payments are properly credited or applied to customer accounts and in financial institution records.

Prepares and monitors reports on status of all past due delinquent accounts and collection activities.

Contacts customers regarding delinquent accounts.

Tracks legal documentation, communicates with third parties in regards to legal activities on bankruptcies, foreclosures and other default matters.

Document Scanning and File Room Operations

Scans loan documentation and performs file room operations.

Essential Functions

Provides the best service to our customers with innovative and creative solutions.

Job Requirements

• High school diploma or equivalent.
• Excellent customer service skills, including verbal, phone, and written communication.
• Ability to deal with time constraints, difficult conversations with customers and strong attention to detail.
• Successful completion of in house training program (if available) or approved outside training program.
• Good understanding of financial institution products and services.
• Solid understanding of financial institution policies and procedures.
• Two years of experience working in a loan related field preferred.
• Collections experience a plus.
• Ability to deal with time constraints and strong attention to detail.

Work Environment

Extended hours sitting and performing computer tasks may be required.

Equal Opportunity Employer

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