Default Recovery Analyst - Western NC

About the role

The Default Recovery Analyst is responsible for the post charge-off recovery of deposit and loan funds. This involves active collection, skip tracing, and facilitating legal pursuit of debt when necessary. The role requires a systematic and strategic approach to collection of post-charge off debts.

Responsibilities

• Contact members in outbound calling efforts to collect on charged off loans and deposit accounts.
• Actively skip trace to find relevant contact, employment, and collection information.
• Manage a portfolio of accounts assigned for small claims and legal pursuit.
• Appear on behalf of the Credit Union in court proceedings as deemed necessary for collections.
• Analyze settlement requests from debt consolidation companies, direct from borrowers, and from other various sources.
• Accurately document all member interactions, payment agreements, and actions plans in the core collection system.
• Collaborate with other internal business units and resources to ensure a coordinated approach to loss collection.
• Assist the Manager of Default Management with reviewing reports on recovery trends, member interactions, and other recovery efforts.
• Ensure all activities are in compliance with federal and state regulations, as well as Credit Union policies, guidelines, and procedures.
• Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.

Requirements

• Minimum 1-3 years’ experience in consumer loan product collections, charge off collections, financial services or related field.
• Understanding of accounting principles and business financial statements and tax returns.
• Knowledge of credit procedures, policies, regulations and laws, in addition to knowledge of bankruptcy and consumer law.
• Strong interpersonal skills with ability to work in a team environment.
• Reside and maintain residency in the State of North Carolina, within their designated territory.
• Up to 20% in-state travel is required, which includes overnights and weekends.
• Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.
• Ability to lift a minimum of 25 lbs. (file boxes, computer).
• Travel required on occasion.

Qualifications

• Bachelor’s degree in finance, Accounting, Economics, Business or related field.
• Knowledge of loan structuring and work-out solutions in desirable and consumer collection experience.

Skills

• Desirable qualities include:
• Knowledge of loan structuring and work-out solutions in desirable and consumer collection experience.

Civic Culture

We believe we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We strive to display integrity, self-awareness, courage, and respect for one another while seeking opportunities to learn. We believe that when our employees succeed, our community wins.