Deduction Representative I

Summary:

As a member of the Martin's Family, the Deduction Representative I's primary responsibility is to research and analyze customer deductions for product shortages, damages, pricing, promotion, advertising or other deductions taken by customers and collect past due invoices by working closely with internal and external customers to resolve routine discrepancies.

Essential Duties and Responsibilities:

• Collaborates with cash application, credit, sales and other internal partners to perform analysis on customer deductions, including but not limited to, audits, shortages, promotions, advertising allowances, etc.; resolves issues in a timely manner.
• Reconciles and resolves customer audits.
• Manages standard Oracle deductions such as samples, damages, fees, etc.; creates debit and credit memos using receivable and revenue codes as directed by Accounting Manager.
• Communicates professionally with internal and external customers regarding routine deduction issues, including but not limited to, phone calls, letters, emails and/ or meetings to collect payment.
• Maintains a productive relationship with sales personnel to resolve deductions discrepancies and past due invoices.
• Consistently documents analysis and communication utilizing technology provided and best practices.
• Researches and resolves aged invoices and unapplied payments.
• Affirms the collectability of an account. Escalates identified risk to AR Supervisor.
• Works with Deduction team or AR Analyst to formulate recommendation for payment plans and write-offs.
• Provides proper documentation to support write-offs or charge backs.
• Provides timely and accurate reporting on aging.
• Works with Cash Application team, AR Analyst and sales to facilitate timely promotion-end reconciliations for billback promotions.
• Assists with related special projects.
• Maintains electronic files in accordance with standard file naming convention. Scans and files.

Qualifications:

• High School Diploma or GED; Associate's degree (A. A.) or equivalent from two-year College or technical school; or Three to twelve months related experience and/or training in a general accounting environment; or Equivalent combination of education and experience.
• Knowledge of accounting software and Microsoft Excel software a plus.
• Ability to type required. Ability to operate 10-key calculator keypad required.
• Ability to prioritize multiple tasks. Self-motivated, ability to work independently. Works well in team environment. High attention to detail. Organizational skills.

Physical Demands:

While performing the duties of this job, the employee is regularly required to sit. The employee is frequently required to use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.