Deduction Assistant

We are looking for a detail-oriented Deduction Assistant to support accounts receivable operations in Plymouth, Wisconsin. This is a long-term contract position.

Responsibilities

• Retrieve deduction-related backup from customer portals, carrier sites, and internal resources, including delivery confirmations, bills of lading, invoices, receiving records, freight paperwork, and claim details.
• Upload, classify, and link documents within the deduction tracking system so files are easy to review and audit.
• Examine deduction cases to confirm required support is complete, accurate, and available for analyst evaluation.
• Validate and resolve eligible lumper fee deductions by checking documentation and applying company guidelines and customer terms.
• Investigate missing, incomplete, or unclear backup by using transportation platforms, customer websites, and internal databases.
• Maintain well-organized electronic files in accordance with recordkeeping expectations and documentation standards.
• Manage assigned deduction queues, balancing priorities to keep pace with service levels and processing timelines.
• Partner with Customer Service, Transportation, Logistics, Sales, and Accounts Receivable teams to collect information and resolve documentation gaps.
• Flag recurring deduction issues, unusual patterns, or discrepancies and escalate concerns when further review is needed.
• Provide administrative and reporting support to deduction analysts and leadership while handling sensitive customer and financial information appropriately.

Requirements

• At least 1 year of experience in accounts receivable, deduction processing, billing support, or a related finance function.
• Working knowledge of accounts receivable activities such as cash applications, billing functions, cash activity review, or commercial collections.
• Ability to research information across multiple portals, databases, and web-based systems with strong attention to detail.
• Proficiency with Microsoft Office, especially for organizing records, tracking work, and supporting reporting needs.
• Clear written and verbal communication skills with the ability to work effectively across internal departments.
• Strong organizational skills and the ability to manage multiple priorities while meeting deadlines.
• Customer service mindset with sound judgment when handling sensitive financial and account documentation.

Benefits

• Medical, vision, dental, and life and disability insurance.
• Eligibility to enroll in the company 401(k) plan.