Deduction Analyst

Key Responsibilities

• Investigate, analyze, and resolve customer deductions, including chargebacks, returns, promotional allowances, and other payment discrepancies.
• Maintain accurate and detailed documentation of deductions, root causes, supporting information, and resolution activities.
• Partner cross-functionally with Sales, Customer Service, Logistics, and Fulfillment teams, as well as external customers, to research and resolve deduction disputes.
• Generate and analyze deduction reports to identify trends, recurring issues, and opportunities to reduce future deductions.
• Identify and implement process improvements that increase the efficiency and accuracy of deduction management and resolution.
• Support the onboarding of new vendors and fulfillment partners by developing and maintaining SOPs, compliance requirements, and other resources that promote mutual success.
• Reconcile accounts receivable records to ensure deductions are accurately recorded, supported, and matched against customer payments.

Required Qualifications

• Experience in deductions, accounts receivable, customer accounting, finance, or a related function.
• Strong analytical and problem-solving skills with the ability to investigate discrepancies and determine root causes.
• Experience reconciling customer accounts, payments, deductions, or related financial transactions.
• Strong attention to detail and ability to maintain accurate documentation and records.
• Effective written and verbal communication skills with the ability to work across multiple internal teams and external customers.
• Strong organizational skills with the ability to manage multiple deductions, priorities, and deadlines simultaneously.

Desired Qualifications

• Experience working within a consumer goods, retail, wholesale, or distribution environment.
• Experience managing customer chargebacks, promotional deductions, returns, or compliance-related deductions.
• Strong Excel and reporting skills with experience analyzing deduction trends and financial data.
• Experience working with ERP, accounts receivable, or deduction management systems.
• Demonstrated experience identifying and implementing process improvements.
• Experience supporting vendor/customer compliance programs or onboarding new fulfillment partners.

Benefits

• Comprehensive medical, dental, and vision care
• 401k package with employer matching
• Paid Time Off
• Maternity/Paternity leave
• Full indoor basketball/volleyball court
• Fully equipped fitness center (cardio, weights, functional fitness area, lockers and showers, etc.)
• Yoga studio
• Meditation/Nap room
• And much more!

About the Role

Trove Brands is a privately-held house of brands including BlenderBottle®, Owala®, Whiskware®, and Eco-Brite®. Our patented and best-selling products are designed to simplify and improve everyday life with leading-edge innovation, incomparable quality, and aspirational style. A career at Trove Brands is not about punching the clock. It’s about embracing exciting and fast-paced opportunities that sharpen your skills, drive innovation, and play an integral role in growing our global reach. Your work will not only impact the company, it will impact the lives of millions of people around the world. When you step up to a career at Trove, you step up to cutting-edge excellence. You sign up for bold action and invigorating synergy. You agree to face—and break through—new challenges every single day.