Deduction Analyst

Glimpse is the leading AI platform for CPG brands, automating critical back-office workflows like deductions management, revenue recovery, and cash application. Since launching in April 2024, we’ve grown to over 200 customers and raised $52M from investors including a16z, 8VC, and Y Combinator. Our AI agents retrieve deduction data, validate charges, automate cash application, and dispute invalid claims—work that would take a full-time employee years to complete. For a $1B CPG brand, a single Glimpse agent reviewed 17,000 deductions in under 24 hours and identified over $10M in recoverable revenue. We’re building the next-generation suite of services for consumer brands and are looking for exceptional people to help us scale.

About the Role

As a Deductions Analyst at Glimpse, you will be the expert behind our AI-powered deductions platform. You’ll help leading CPG brands recover millions in lost revenue by investigating retailer deductions, determining claim validity, and driving disputes through to resolution. Instead of managing deductions for a single manufacturer, you’ll work across a portfolio of brands, partnering with AI to deliver accurate, high-quality outcomes at scale. Our platform handles repetitive tasks like retrieving documentation and organizing data, allowing you to focus on evaluating complex claims, making judgment calls, and maximizing revenue recovery. As we scale, you’ll also help shape operational processes and best practices that power both our team and our AI.

Responsibilities

• Act as the critical human in the loop: Investigate and validate retailer chargebacks (promotions, shortages, pricing, etc.) by leveraging AI agents to surface data while handling edge cases and complex resolutions.
• Train the AI: Determine claim validity by evaluating supporting documentation (invoices, proof of delivery) and use your final decisions to actively train our AI models on complex deduction scenarios.
• Shape the Product: Partner directly with Engineering and Product teams to continuously improve the platform and translate your deduction workflows into new automated features.
• Manage Disputes: Prepare, submit, and manage deduction disputes through retailer portals while working to automate tracking, recovery monitoring, and follow-up processes.
• Collaborate Cross-Functionally: Partner with Customer Success and Operations to understand customer-specific trade programs, identify recurring root causes, and help customers reduce future revenue leakage.
• Build the Foundation: Maintain accurate records, document best practices, and help build the operational foundation behind the industry’s most automated deductions management platform.

Requirements

• 2+ years of experience managing retailer deductions, trade deductions, accounts receivable, chargebacks, or deductions resolution within a CPG company.
• Strong understanding of retailer deduction types, including promotions, shortages, pricing discrepancies, freight, compliance, returns, damaged goods, and other customer claims.
• Experience researching deductions using supporting documentation and determining claim validity.
• Experience preparing, submitting, and following deduction disputes through resolution.
• Strong analytical and problem-solving skills with exceptional attention to detail and sound judgment.
• Ability to manage a high volume of cases while maintaining accuracy, organization, and timely follow-up.
• Comfortable working cross-functionally and communicating clearly with internal teams and customers.
• Experience working with ERP systems (SAP, NetSuite, Oracle, Microsoft Dynamics, etc.) and Microsoft Excel.

Preferred Qualifications

• Experience in or selling into CPG, food & beverage, health, or beauty industries.
• Familiarity with deductions, trade finance, or retail supply chain workflows.
• Experience working with retailer portals (e.g., Walmart, Target, Kroger, Costco, Amazon, or similar).
• Experience working alongside automation or AI-enabled operational tools.
• Comfortable in a fast-paced, in-person startup environment.

Traits That Thrive Here

• High ownership: You go beyond advising and drive the work to completion.
• Systems thinking: You can reason about messy workflows and design scalable solutions rather than one-off fixes.
• Customer empathy and backbone: You listen deeply, then confidently set boundaries and call out tradeoffs.
• Curiosity: You enjoy digging into complex retailer claims and figuring out what actually happened.
• Fast learner: You ramp into new domains and tools quickly.

Benefits

• Competitive salary with meaningful equity.
• In-person team in NYC with high ownership and fast feedback loops.
• Direct impact on a company growing at an exceptional pace.
• A front-row seat to building the operating system for CPG brands.

Pay

Compensation range: $85K–$130K.

Location

Prime Midtown location—Penn Station, Madison Square Garden, and the city’s best transit connections right at your door. Moving to a new location in August.