Deduction Analyst

Job Type: Full-time | Department: Finance/Accounting | Reports To: Corporate Accounting Manager | FLSA Status: Exempt | Travel: 10%

About the Role

The Deductions Analyst is responsible for driving accuracy in revenue recognition, minimizing financial exposure from customer deductions (primarily retail customers), and identifying root causes to prevent recurring issues. This role manages the deduction resolution process and leads continuous improvement initiatives and cost reduction efforts. The ideal candidate will bring a strong analytical background, a proactive mindset, and experience managing cross-functional projects to improve efficiency and drive sustainable cost savings.

Responsibilities

• Investigate, validate, and resolve retail customer deductions through comprehensive analysis of supporting documents, including invoices, POs, remittances, and shipment records.
• Investigate, validate, and resolve deductions related to promotional allowance programs to ensure charges fall within plan.
• Document and maintain clear, audit-ready records of all deduction activity in the Deduction Management System.
• Proactively identify recurring issues or trends in deductions; collaborate with Sales, Customer Service, Operations, and IT teams to recommend and implement corrective actions.
• Manage the accrual process for promotional allowances programs and outstanding deductions.
• Lead or contribute to continuous improvement projects focused on streamlining the deduction management process and enhancing overall Accounts Receivable performance.
• Prepare detailed documentation for invalid deductions and communicate directly with customers to facilitate resolution and reimbursement.
• Drive resolution of open items within target timelines, ensuring alignment with key performance indicators and business unit financial goals.
• Partner with internal stakeholders to understand customer compliance guidelines and minimize preventable deductions.
• Conduct root cause analysis on deduction activity to uncover process gaps, inefficiencies, or revenue leakage.
• Support and/or lead cost reduction initiatives by identifying opportunities to improve cash flow and reduce write-offs.
• Manage or assist in cross-functional projects that impact deduction resolution or customer claims processing.
• Perform reconciliations and validate deduction data against system reports to ensure financial accuracy.
• Maintain accurate records and adhere to company policies for retention and compliance.
• Perform all other duties as assigned.

Requirements

• Bachelor’s degree in Accounting, Finance, Business, or a related field is preferred.
• Minimum of 5 years of progressive experience in Accounts Receivable, Deduction Management, or related financial operations.
• Experience with retail customers is a plus.
• Demonstrated success in leading or supporting process improvement or cost savings initiatives.
• Proven ability to manage and execute projects that deliver measurable financial or operational outcomes.
• Strong understanding of accounting principles and ERP systems (NetSuite, SAP, Oracle, etc.).
• Advanced proficiency in Microsoft Excel; experience with data analysis tools (Power BI, Tableau) is a plus.
• Excellent interpersonal and communication skills with the ability to influence across departments and external partners.
• Strong organizational and prioritization skills; capable of managing multiple deadlines in a fast-paced environment.
• Self-starter with a continuous improvement mindset and the ability to challenge the status quo constructively.
• Manufacturing industry experience preferred.

Skills

• Proficient with Microsoft Office (Word, Excel, PowerPoint).
• NetSuite experience is a plus.

Core Values

Our core values define how we work and what we expect from every associate. The ideal candidate will consistently demonstrate these values in performing the responsibilities of this role.

• Accountability – We take full responsibility for our actions and outcomes, ensuring transparency and trust with our stakeholders, customers, associates, and the environment.
  • Competencies: Problem Solving, Decision Making, Planning & Organizing, Resilience, Time Management/Prioritization, and Learning Agility.
• Innovation – We champion creativity and collaboration, continually striving to deliver groundbreaking solutions that transform our industry and exceed expectations.
  • Competencies: Creativity & Curiosity, Continuous Improvement, Vision & Strategic Thinking, and Collaboration & Teamwork.
• Integrity – We uphold the highest ethical standards of honesty, transparency, and ethical behavior in every decision and action, fostering trust at all levels in our organization.
  • Competencies: Honesty, Consistency & Dependability, and Commitment to Excellence.
• Adaptability – We embrace change agility and resilience, staying flexible and proactive in a constantly evolving world.
  • Competencies: Communication, Results Oriented, and Flexibility.
• Caring – We prioritize the well-being of our people, communities, and business partners, recognizing that their success and happiness are vital to our own.
  • Competencies: Organizational Savvy, Risk Management, Compliance, Diversity, and Empathy.
• Passion – We are driven by a relentless pursuit of excellence, demonstrating determination to succeed while maintaining humility and respect for others.
  • Competencies: Commitment, Persistence & Tenacity, Humility, and Respect.

Physical Demands

• Must occasionally lift and/or move up to 30 pounds.
• Specific vision abilities required include close vision.
• While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; and talk or hear.
• The employee is frequently required to stand and walk.
• The employee is occasionally required to reach with hands and arms.

Work Environment

• The work environment is typical of most manufacturing environments.
• The noise level in the work environment is usually moderate to high, with ear protection required.