Dedicated Onsite Technology Specialist

About the role

This is a full-time, in-person position dedicated to one of our valued clients located in Suffolk County, NY.

Responsibilities

• Serve as the dedicated on-site technology resource for a single client location
• Configure and support on-premises and cloud-based hardware and software
• Troubleshoot and resolve technical issues for end users across the organization
• Answer and address user inquiries, providing clear and helpful solutions
• Keep users and management informed about the status of open requests
• Document issues, resolutions, and recurring patterns accurately and consistently
• Identify opportunities to improve the client’s technology environment and communicate them back to the Flexible IT team
• Escalate complex issues appropriately and follow through until resolved

Requirements

• 1–3 years of experience in technical support or IT services
• Experience working in or with an IT Managed Service Provider (preferred)
• Bachelor’s degree in a related field (preferred)
• Experience with Microsoft 365 and Azure environments
• Strong communication and interpersonal skills
• Good note-taking and documentation habits
• Able to prioritize and manage multiple tasks without things falling through the cracks
• A professional, personable demeanor — someone users genuinely enjoy working with
• Comfortable working independently while knowing when to loop in the team
• Valid driver’s license required

Qualifications

• Valid driver’s license required

Skills

• Technical support experience
• Microsoft 365 and Azure environments
• Communication and interpersonal skills
• Note-taking and documentation habits
• Problem-solving abilities
• Team collaboration

Benefits

• Health insurance
• Paid time off
• Retail savings plan
• Certification reimbursement for relevant industry certifications

Pay and Perks

Flexible IT offers competitive compensation, outstanding benefits, and a culture built on autonomy, trust, and professional growth — and as a Flexible IT employee, that support travels with you wherever you’re placed.

Apply

To apply, please attach your resume or paste it here and click the button below.