Dedicated Case Coordinator Carolinas

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We need to parse the job posting and extract relevant info. First, we need to decide sections. The posting includes: - Overview: "Why Patients Need You The Inflammation and Immunology Dedicated Case Coordinator (DCC) is a non-promotional, field-based role that supports patients’ access to PDPA and VFM products when prescribed by a licensed healthcare provider. The DCC owns the continual management and progression of the patient journey — from HUB enrollment through post-fill follow-up — working directly with patients, providers, payers, HUB partners, and third-party vendors. It is a dual patient- and HCP-facing role spanning a patient journey, and the colleague in this role carries 100% ownership of every case in their assigned geography." That's about the role. Could be "About the role" section. - "What You Will Achieve": describes responsibilities/achievements. Could be "Responsibilities" or "What You Will Achieve". The instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we can map "What You Will Achieve" to Responsibilities. - "How You Will Achieve It": includes many bullet-like paragraphs describing duties. Could also be part of Responsibilities. Might be better to combine into Responsibilities. - Then there is a list of detailed duties broken into sections: Case Ownership and the Patient Journey, Benefits Investigation And Financial Navigation, Appointment and Assessment Coordination, Program and Copay Administration, Prescription Triage, Fulfillment, and Ongoing Follow-Up, Case and Systems Ownership, Compliance, Safety Reporting, and Communication. Those are sub-sections under responsibilities. We need to output

• for any list of duties/requirements/benefits. So we can create a
  list for responsibilities. - Qualifications: "Must-Have" bullet list of qualifications. Also "Nice-to-Have". Also "Knowledge & Skill Sets Desired". So we can have a Qualifications section with required qualifications, maybe also a Skills section for desired skill sets. - Benefits: The posting mentions benefits: "We offer comprehensive and generous benefits and programs... Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage." Also mention eligibility for Pfizer’s Global Performance Plan with bonus target 20% and share based long term incentive. Also relocation package maybe N/A? It says "Eligible for Relocation Package – NOLAST DAY TO APPLY - 9/18/2026". Actually "Eligible for Relocation Package – NO" maybe means not eligible? It says "Eligible for Relocation Package – NOLAST DAY TO APPLY - 9/18/2026". That seems garbled. Probably we should not include relocation if not specified. The benefits section we can include. - Pay: "The annual base salary for this position ranges from $162,900.00 to $271,500.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 20.0% of the base salary and eligibility to participate in our share based long term incentive program." So we have Pay section. - Schedule: Not explicitly given. There's "Work Location Assignment: Remote colleagues from home 5 days a week or are field-based colleagues that are not affiliated with a Pfizer site. Ability to travel – Approximately 10% to 20%Time Zone: Eastern Time Zone". That's about work location and travel, not schedule. No explicit schedule like full-time, part-time, hours. So we should not create a Schedule section because no specific schedule info. Thus sections: About the role, Responsibilities, Qualifications, Skills, Benefits, Pay. We need to ensure we don't repeat job title as heading. We'll not. We need to preserve all substantive information, not invent or summarize away detail. Must not include boilerplate like EEO, legal, etc. We must remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The posting includes some boilerplate at end: "Sunshine Act Pfizer reports payments..." etc. That's legal boilerplate; we should remove. Also "LAST DAY TO APPLY - 9/18/2026" is application instruction; remove. Also "Relocation assistance may be available based on business needs and/or eligibility." That's maybe part of benefits? But it's vague; we could include under Benefits if we want but it's not specific. Might be considered filler; better to omit. We need to preserve all substantive information: details about role, responsibilities, qualifications, skills, benefits, pay. We need to use
  • for any list of duties/requirements/benefits. So for responsibilities we can list each duty as
  • . For qualifications we can list each requirement as
  • . For skills we can list each skill as
  • . For benefits we can list each benefit as
  • . We need to avoid creating sections with filler like "commensurate with experience". Not present. Now craft HTML. We'll start with

    About the role

    then

    with the overview paragraph. Then

    Responsibilities

    then
    with items. We need to extract responsibilities from the "What You Will Achieve" and "How You Will Achieve It" sections, plus the detailed sub-sections. Let's list responsibilities: From "What You Will Achieve": - DCC is a subject-matter expert on reimbursement, access, and coverage issues that can educate patients/caregivers and healthcare providers on matters relating to reimbursement, access, and coverage. - Serve as primary point of contact for patients/caregivers and healthcare providers regarding status of request for reimbursement support and access assistance. - Provide updates to patients/caregivers and healthcare providers on their status as appropriate. - Hold end-to-end case ownership: benefits investigation and verification, prior authorization and appeals support, appointment and baseline assessment coordination, Interim Care and voucher administration, copay support, prescription triage, and scheduled post-fill follow-up. From "How You Will Achieve It" bullet-like paragraphs (converted to list items): - Own 100% of assigned cases and drive continual management and progression of patient journey, from HUB enrollment through post-fill follow-up. - Be central point-of-contact for patients/caregivers and HCP providers regarding status of request for reimbursement and access support related to a patient case. - Answer questions from patients/caregivers relating to access and coverage. - Maintain clear understanding of patient access journey and requirements at each stage, as well as role played by patients/caregivers and HCP providers. - Support access with HCPs and opted-in patients/caregivers who have been prescribed a PDPA OR VFM product. - Conduct Summary of Benefits (SOB) discussion required for every HUB-enrolled patient, reviewing product benefit structure, any associated cost and baseline appointments for VFM. - Obtain missing information on Patient Enrollment Form (PEF) and verify testing, voucher, and Interim Care options selected by HCP office. - Walk patient through out-of-pocket cost, deductibles, copay options, and reimbursement program, including impact of maximizers and accumulators. - Verify coverage for product and required baseline tests across both PBM and major medical insurance for VFM. - Oversee entire prior authorization process, including submission and verification with both patient and provider. - Conduct benefit investigation and verification (BI/BV) calls directly with payers and patients for patients with 3rd party restrictions. - Confirm and communicate product coverage, cost, prior authorization and appeal requirements, Interim Care program PA and Appeal deadlines, and baseline assessment tests to HCP and patient. - Schedule, reschedule and confirm patient appointments in coordination with patient, provider, and vendor. - Secure appropriate confirmation communication back from provider (CFT). - Coordinate compliantly with IQVIA/MDX on patient assessment tests — confirm tests are completed and reschedule where needed. - Once IC is approved, manage all Interim Care (IC) program administrative requirements and deadlines with provider and patient, including Extended Interim Care programs. - Confirm voucher need and eligibility with provider and patient, and triage voucher for shipment to patient. - Maintain Copay portal access and help approved commercial patients secure a copay card. - Own copay eligibility attestation responsibility. - Follow up with patient post-fill to confirm copay card is functioning correctly. - Triage voucher, paid prescription, and/or Interim Care fill within Polaris. - Contact patient at 10 days and again at 45 days post-prescription, confirming that no logistical or financial questions remain outstanding. - Manage and update various case types in Polaris, using its texting, faxing, and prescription triage capabilities. - View and interpret prior authorization, appeal, and PEF documentation for accuracy. - Share and manage cases with HUB partners across all patient journeys. - Coordinate as appropriate with other Pfizer colleagues and Patient Support Program/HUB employees, via tasks and secure messages to requests for action, to help resolve problems with individual patient cases. - Maintain case comments as a real-time account of patient journey, including recap of every call made to HCP and patient. - Use Kite works encrypted email system for correspondence with patients and providers. - Manage Docusign process with patients to obtain required consents. - Develop organized, concise, and compliant way to manage assigned patient cases within established time frames. - Report adverse events (AEs) in accordance with company requirements — AE reporting volume elevated in this role, patient contact more frequent and spans entire patient journey. - Operate within tighter content controls and system permissions that apply to this role. - Compliant communicate access landscape and options to patients/caregivers and HCPs. - Link patient access support to meet patient needs, using Brand RC-approved materials. - Conduct yourself with utmost discretion and confidentiality. - Adhere to strict company compliance guidelines and procedures. - Work and lead cross-functionally with internal and external colleagues, compliantly, to improve patient access journey. - Effectively link customer insights to offerings and approved resources to address patient access barriers. - Build trust through compliant follow-up and knowledge of access journey. - Demonstrate excellence in responsible business communication, both written and spoken. That's a lot; we can keep them as list items. Now Qualifications (Must-Have): - B.S. or B.A. Degree - 8+ years of pharmaceutical (or related) experience in customer-facing roles/functions. - 6 months minimum as a FRM, PAC, FAS or similar experience in access and Reimbursement and working with Polaris CRM System. - Working proficiency in Polaris, including case management and documentation, prescription triage, and interpretation of PA, appeal, and PEF documentation. - Demonstrated ability to communicate directly with patients, with providers, and with cross-functional colleagues. - Experience conducting benefit investigation and verification directly with payers, and working knowledge of prior authorization and appeals processes. - Working knowledge of copay programs, copay maximizers and accumulators, vouchers, and free or interim care programs. - Ability to own a high volume of concurrent cases across a patient journey that could average approximately 20 days, with disciplined documentation and follow-through. - Ability to meet adverse event reporting obligations in a role with frequent, direct patient contact. - Strong understanding of Reimbursement, Government Payment Systems, Specialty Pharmacy Networks, Co-Pay Assistance Programs, and knowledge of the Specialty Medication area. - Appropriate and compliant communication and collaboration with cross-functional field-based colleagues (Sales, Medical, FRM, PCA/SAS, KAD