Dedicated Care Navigator (EAP Onsite)

About the role

The Dedicated Care Navigator supports mental and emotional health for doctors, nurses, and other healthcare professionals at a hospital system. This is a full-time on-site position with a flexible schedule.

Responsibilities

• Provide clinical support and core EAP functions to a hospital system, including physicians, nurses, advanced practice providers, and other healthcare professionals.
• Maintain a flexible onsite presence and adjust work schedules as needed to meet the unique needs of hospital operations, team members, shifts, and critical events.
• Operate at the top of your clinical license by delivering individualized support, consultations, workshops, group programming, and interventions that address the specific mental and emotional health needs of each site.
• Ensure a personalized approach and reduction of barriers to care through in-the-moment member support, assessment, crisis intervention, triage, referral, and ongoing follow-up.
• Serve as a visible ambassador for Spring Health by actively promoting, marketing, and increasing awareness of the full suite of Spring Health services.
• Collaborate with Spring Health care support and clinical teams to assist members with creating digital accounts, completing online screenings, accessing employer-sponsored resources, and scheduling provider appointments.
• Partner closely with Employee Wellness, Human Resources, site leadership, and other key stakeholders to develop and execute site-specific mental and emotional health strategies, initiatives, and engagement opportunities.
• Lead and support proactive outreach, educational programming, and awareness campaigns designed to reduce stigma and increase utilization of mental health and emotional wellbeing resources.
• Post-event critical incident event follow-up to ensure ongoing support and recovery.
• Conduct consultations and training for leaders, Human Resources, and other stakeholders regarding EAP referrals, workplace concerns, team wellbeing, psychological safety, and available support resources.
• Collect, maintain, analyze, and report on program data, utilization trends, engagement metrics, and outcomes while ensuring data integrity and confidentiality.
• Develop, administer, and evaluate surveys and feedback mechanisms to measure the effectiveness of interventions, trainings, critical incident responses, and site-specific programming.
• Document activities, member interactions, and support efforts in accordance with Spring Health and employer requirements to track engagement, outcomes, and quality.
• Support members in navigating Spring Health resources, employer-sponsored benefits, and community resources.
• Participate in promotional activities, onsite events, educational sessions, and leadership meetings to drive awareness, engagement, and utilization of Spring Health services.

Requirements

• Georgia unrestricted behavioral health licensure: LPC, LCSW, LMFT, or Psychologist with minimum of 3 years of experience.
• Ability to work onsite at four locations outside of Atlanta; Marietta, Hiram, Austell, and Douglasville. Some occasional local travel to alternate worksites may be required.
• Knowledge of healthcare settings and community resources.
• Tech and computer savvy: very comfortable adopting new technologies and platforms. Efficient in tech-related tasks.
• Excellent written and verbal communication skills.
• Able to go above and beyond and to multi-task and context switch!

Qualifications

• Bilingual preferred.
• EAP experience (CEAP preferred).

Skills

• Strong interpersonal and communication skills.
• Ability to manage multiple priorities and adapt to changing circumstances.
• Experience with mental health and wellness programs.
• Proficiency in Microsoft Office and other relevant software.

Benefits

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts.
• HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning.
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• Competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription.
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care.
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.