Care Navigator (EST)

About the role

Curana Health is a national leader in value-based care, offering senior living communities and skilled nursing facilities solutions—including on-site primary care services, Accountable Care Organizations, and Medicare Advantage Special Needs Plans—that enhance health outcomes, streamline operations, and create new financial opportunities. Founded in 2021, we serve 200,000+ seniors in 1,500+ communities across 32 states with a team of over 1,000 clinicians and professionals. As a Care Navigator, you will support Curana providers and care managers with non-clinical tasks in a 100% remote position.

Responsibilities

• Patient Support
  • Address patient and durable power of attorney (DPOA) inquiries via telephone.
  • Respond to patient or caregiver messages received via the Curana Patient Portal.
  • Assist patients with scheduling follow-up appointments with Curana Providers or specialists.
• Provider Support
  • Manage electronic health records (EHR) and ensure accurate and up-to-date patient records.
  • Coordinate documents needed for review or signature by a provider.
  • Facilitate provider orders and escalate findings.
  • Maintain patient rosters for patients enrolled in Advanced Primary Care Management (APCM) and Guiding an Improved Dementia Experience (GUIDE).
  • Support Provider scheduling.
  • Assist with prior authorizations.
  • Obtain patient records and diagnostic test results.
• Communication Support
  • Answer and manage incoming calls professionally and courteously.
  • Collaborate with the Curana Interdisciplinary Care Team to ensure seamless communication within our health network.
• Other duties as assigned.

Requirements

• Education and Experience
  • High school diploma or equivalent.
  • 1+ years of experience working in a medical office, Senior Living Community engagement, or other related fields.
  • 1+ years of experience in Electronic Health Record (EHR) documentation or other practice management tools.
• Skills
  • Extensive understanding of medical terminology.
  • Ability to interpret medical records, lab results, and appointment notes.
  • Basic knowledge of reviewing patient screening tools and identifying changes over time.
  • Ability to work in an environment free of distractions.
  • Excellent organizational and time management skills with the ability to prioritize tasks.
  • Skilled at handling multiple tasks simultaneously.
  • Proficient computer skills and ability to adapt to various technology platforms.

Preferred Qualifications

• Prior experience with virtual triage.
• Bilingual or multilingual communication skills.

This is a 100% remote position requiring a reliable high-speed internet connection.