Decision Science Analytics
Inherent Technologies · San Antonio, TX · Yesterday
AnalystFull-time
About the role
This is a 2-year onsite position in San Antonio, TX, focused on customer analytics and retention modeling.
Responsibilities
- Build machine learning models to forecast customer churn and identify cross-sell or upsell opportunities.
- Analyze behavior patterns to group customers and target them with personalized retention campaigns.
- Design and execute A/B tests to measure the impact of retention and deepening initiatives.
- Translate complex data insights into clear recommendations for marketing and product teams.
- Build dashboards and reports to monitor key retention metrics like churn rate, retention rate, and lifetime value.
Requirements
- 4+ years in data science, advanced analytics, or a related quantitative role focusing on customer behavior.
- Strong understanding of customer lifecycle metrics, loyalty programs, and retention strategies.
- Bachelor's or Master's degree in Statistics, Economics, Computer Science, Mathematics, or a related field.
Skills
- Advanced proficiency in Python and SAS for advanced analytics and predictive modeling.
- Strong expertise in SQL for complex data extraction, manipulation, and pipeline creation.
- Expert-level skills in Tableau to build interactive dashboards and track customer metrics.
- Experience with Streamlit, Predictive Modeling, and A/B Testing.