Decision Review Officer (Rating Quality Review Specialist).

About the role

The Rating Quality Review Specialist is an integral part of the Veterans Service Center's quality assurance program and is a key technical adviser to the Decision Review Officers (DROs) and Rating Veterans Service Representatives (RVSRs), in the Regional Office. The purpose of this position is to measure individual performance quality and identify training needs through the review and assessment of completed claims involving appeals and rating decisions.

Responsibilities

• Performs individual quality reviews to determine the rating quality level of individuals DROs and RVSRs for purposes of individual performance standards in accordance with an established monthly schedule.
• Conducts focused "in-process reviews" for cases to determine the accuracy of claims action taken. (Such reviews are for station-level feedback and improvement only, not used for individual performance standard purposes.)
• Shares rating quality trend information with management on an ongoing basis and with the DROs and RVSRs during training sessions.
• Reviews products or activities for quality of performance and enters the results into the on-line STAR checklists.
• Evaluates and identifies deficiencies of all elements of a claim from evidence development, income, and dependency issues, to award processing and authorization. Provides an explanation of errors and includes comments where attention is warranted.
• Prepares STAR data reports and provides to personnel in the regional office who are authorized to request and receive such reports.
• Develops various quality assurance processes with emphasis on work procedures and techniques that address unique work conditions and practices.
• Ensures all program requirements imposed by Compensation Service and/or the Pension and Fiduciary Service and the Court of Appeals for Veterans Claims are met or implemented.
• Prepares documentation to support unfavorable finding in order to provide justification for error decisions and indicate required actions.
• Conducts statistical analysis of quality reviews to identify trends, significant problems areas and processes requiring improvement.
• Relays quality trend information with management on an ongoing basis for use in operations, decision making and planning.

Qualifications

• To qualify for this position, applicants must meet the experience described below by the closing date of this announcement.
• Specialized Experience: One (1) year of Specialized Experience equivalent to at least the next lower grade level (GS-12).
• Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social).
• Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis.
• Physical Requirements: The work normally involves mental rather than physical exertion. The work is mostly sedentary. However, there may be some walking, standing, and carrying of light items such as papers, books, claims folders, and files from one desk to another. Carts are utilized to carry large number of claims folders. This will require the incumbent to push or pull the from one area to another.
• Education must be accredited by an accrediting institution recognized by the U.S. Department of Education to be credited towards qualifications.
• All education claimed by applicants will be verified upon appointment. If you are selected for the position, you will be required to provide an official transcript or a statement from the institution (e.g., from the registrar, dean, or other appropriate official) or equivalent documentation prior to the start date.