Decision Review Officer.

Responsibilities

• Performs individual quality reviews to determine the rating quality level of individual DROs and RVSRs for purposes of individual performance standards in accordance with an established monthly schedule.
• Conducts focused "in-process reviews" for cases to determine the accuracy of claims action taken (such reviews are for station-level feedback and improvement only, not used for individual performance standard purposes).
• Shares rating quality trend information with management on an ongoing basis and with the DROs and RVSRs during training sessions.
• Evaluates and identifies deficiencies of all elements of a claim from evidence development, income, and dependency issues, to award processing and authorization; provides an explanation of errors and includes comments where attention is warranted.
• Prepares STAR data reports and provides to personnel in the regional office who are authorized to request and receive such reports.
• Ensures all program requirements imposed by Compensation Service and/or the Pension and Fiduciary Service and the Court of Appeals for Veterans Claims are met or implemented.
• Prepares documentation to support unfavorable findings in order to provide justification for error decisions and indicate required actions.

Requirements

• Must be a U.S. Citizen to apply for this job.
• Selective Service Registration is required for males born after 12/31/1959.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process.
• Must serve a 1-year probationary period during which fitness and whether continued employment advances the public interest will be evaluated.
• Acceptable forms of identification will be required to complete pre-employment requirements.
• Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized for employment.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement: 07/28/2026.

• Time-in-Grade Requirement: For a GS-13 position, you must have served 52 weeks at the GS-12 level. All current or former Federal employees must provide a copy of their SF-50, "Notice of Personnel Action," indicating proof of status and time-in-grade eligibility.
• Specialized Experience: One (1) year of specialized experience equivalent to at least the next lower grade level (GS-12). Specialized experience includes:
  • Conducting reviews to analyze the quality of completed rated cases.
  • Conducting evaluations and reviews on a quantitative or qualitative basis of claims development programs and operations to determine effectiveness in meeting established goals and objectives.
  • Preparing or conducting training activities; identifying knowledge/skill gaps and planning training strategies.
  • Providing and implementing data for one or more information management systems accurately and timely or providing technical guidance and direction to staff in the daily operation and maintenance of claims management systems.
• Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations.
• Physical Requirements: The work normally involves mental rather than physical exertion and is mostly sedentary.

Schedule

Full time, Monday - Friday, 8:00 am - 4:30 pm.

This position is eligible for situational ad hoc telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval; routine or recurring telework is not authorized.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits designed to make your federal career rewarding.