Decedent Loan Specialist- Houston Area

About the role

To manage the collection process of loans where one or more individuals have passed away while projecting a professional company image through phone and email interaction and occasionally through in-person meetings. Performance of the candidate will include working with legal counsel on demand letters; opening probate cases; monitoring probate cases; analyzing estate assets and issues and making collection strategy recommendations to management. The candidate will also be responsible for assisting the Director of Special Assets with other projects. The position will report to the Director of Special Assets.

Responsibilities

• Work with local offices to collect death certificates, Letters of Testamentary, Letters of Administration and/or other related information to a decedent.
• Work with attorneys to send demand letters and open probate cases for real estate loans where there are none.
• Prepare and send demand letters, acceleration letters and offset letters where appropriate.
• Work with various departments on identifying and submitting Successor in Interest requests.
• Document collection efforts on the collection system.
• Assist Director of Special Assets as needed.

Qualifications

• Education/Certification: Bachelor’s degree in Business or equivalent experience.
• Required Knowledge: Must possess basic knowledge of loan and account documentation and business entity documentation. Knowledge of estate and trust documentation is preferred.
• Experience Required: Minimum 2 years of banking experience. Collection and/or account documentation experience preferred.
• Skills/Abilities: Moderate computer application skills; including Microsoft Office products such as Word, Excel, and PowerPoint. Excellent written and verbal communication skills. Ability to work independently with minimal supervision. Ability to quickly assess problem situations and implement solutions to resolve same. Basic understanding of the legal process. Maintain professionalism when communicating with heirs and others. Demonstrated ability to resolve conflicts and implement effective negotiation skills. Good organizational skills, or ability to prioritize and complete various tasks within deadlines. Ability to multi-task.

Schedule

Monday - Friday 8:00AM - 5:00PM