Debt Negotiator (Creditor Escalations)

Responsibilities

• Negotiate client debts to completion by communicating client hardships, reviewing client savings to determine funds necessary to complete settlements, and obtaining a settlement that will halt legal action
• Establish and maintain contact relationships with law firms
• Analyze client portfolios to determine the best strategy to help clients achieve financial freedom as quickly as possible
• Review client's banking account to determine funds necessary and available to execute the program
• Responsible for achieving monthly KPIs set by management
• Gather and submit required legal documentation for approval and payment of accounts
• Liaise with law firms for client account data and document exchanges
• Communicate with creditors via phone or email to get up-to-date information, including litigation information in service to provide client debt relief
• Work with other members of the team to ensure efficient process
• Manage confidential information/documents with a high level of discretion
• Perform other duties as directed by manager(s)

Qualifications

• Bachelor's degree preferred, or relevant work experience
• Experience working in a metrics based/goals driven environment preferred
• An analytical mindset with a strong business acumen, professionalism, and communication skills
• A high energy, competitive, articulate, passionate, and motivated personality to provide best in class service for clients
• A desire to work in a collaborative, team-oriented environment
• A multi-tasker with great organizational skills
• The ability to easily build rapport with clients and creditors
• Computer competency and ability to work with a computer
• Prior experience using a CRM platform (Salesforce preferred)
• The ability to prioritize multiple tasks and projects simultaneously
• Exceptional written and verbal communication skills
• Punctuality expected, ready to report to work on a consistent basis
• Attain and maintain high performance expectations on a monthly basis
• The ability to work in a fast-paced, high-volume setting
• The use and navigation of multiple computer systems with exceptional multi-tasking skills
• The ability to remain calm and professional during difficult discussions
• The ability to take constructive feedback

About National Debt Relief

National Debt Relief was founded in 2009 with the goal of helping an expanding number of consumers deal with overwhelming debt. We are one of the most-trusted and best-rated consumer debt relief providers in the United States. As a leading debt settlement organization, we have helped over 450,000 people settle over $10 billion of debt, while empowering them to lead a healthier financial lifestyle and feel free to live their best life.

We become our clients' number one advocate to help them reestablish financial stability as quickly as possible. National Debt Relief is a team-oriented environment full of rewards and growth opportunities for our employees. We are dedicated to our employee's success and growth within the company, through our employee mentorship and leadership programs. Our extensive benefits package includes: Generous Medical, Dental, and Vision Benefits, 401(k) with Company Match, Paid Holidays, Volunteer Time Off, Sick Days, and Vacation, 12 weeks Paid Parental Leave, Pre-tax Transit Benefits, No-cost Life Insurance Benefits, Voluntary Benefits Options, ASPCA Pet Health Insurance Discount, Wellness Incentive Program, and National Debt Relief is a certified Great Place to Work®!

National Debt Relief is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.