Debt Negotiator (Creditor Escalations)

Responsibilities

• Negotiate client debts to completion by communicating client hardships, reviewing client savings to determine funds necessary to complete settlements, and obtaining a settlement that will halt legal action
• Establish and maintain contact relationships with law firms
• Analyze client portfolios to determine the best strategy to help clients achieve financial freedom as quickly as possible
• Review client's banking account to determine funds necessary and available to execute the program
• Responsible for achieving monthly KPIs set by management
• Gather and submit required legal documentation for approval and payment of accounts
• Liaise with law firms for client account data and document exchanges
• Communicate with creditors via phone or email to get up-to-date information, including litigation information in service to provide client debt relief
• Work with other members of the team to ensure efficient process
• Manage confidential information/documents with a high level of discretion
• Perform other duties as directed by manager(s)

Qualifications

• Bachelor's degree preferred, or relevant work experience
• Experience working in a metrics based/goals driven environment preferred
• An analytical mindset with a strong business acumen, professionalism, and communication skills
• A high energy, competitive, articulate, passionate, and motivated personality to provide best in class service for clients
• A desire to work in a collaborative, team-oriented environment
• A multi-tasker with great organizational skills
• The ability to easily build rapport with clients and creditors
• Computer competency and ability to work with a computer
• Prior experience using a CRM platform (Salesforce preferred)
• The ability to prioritize multiple tasks and projects simultaneously
• Exceptional written and verbal communication skills
• Punctuality expected, ready to report to work on a consistent basis
• Attain and maintain high performance expectations on a monthly basis
• The ability to work in a fast-paced, high-volume setting
• The use and navigation of multiple computer systems with exceptional multi-tasking skills
• The ability to remain calm and professional during difficult discussions
• The ability to take constructive feedback

About the role

This is a full-time remote role with an expected start date of 7/27/2026.

Benefits

• Generous Medical, Dental, and Vision Benefits
• 401(k) with Company Match
• Paid Holidays, Volunteer Time Off, Sick Days, and Vacation
• 12 weeks Paid Parental Leave
• Pre-tax Transit Benefits
• No-cost Life Insurance Benefits
• Voluntary Benefits Options
• ASPCA Pet Health Insurance Discount
• Wellness Incentive Program

Company Info

• Rated A+ by the Better Business Bureau
• One of the most-trusted and best-rated consumer debt relief providers in the United States
• Treats clients like real people
• Empowers individuals and families to lead a healthier financial lifestyle and feel free to live their best life
• Certified Great Place to Work®!
• Equal opportunity employer