Debt Caseworker (Multiple positions)

About the role

This role is a partnership between The Money and Pensions Service (MaPS) Project, which funds this project, and Citizens Advice Oxfordshire. We are ideally looking for an experienced Debt Adviser to work on a project funded by the Money and Pensions Service (MaPS).

This role could be home or office-based, with some travel across Oxfordshire for client meetings, though we may consider a fully remote role for the right applicant. We will consider a job share for this role.

Responsibilities

• Work with debt clients, negotiating with creditors on their behalf on all matters including council tax arrears, rent/mortgage arrears, electricity/gas debt, credit cards, insolvency, bailiffs, etc.
• Undertake benefits checks with all clients to ensure they are receiving their full entitlement.
• Provide regulated debt advice and support to clients who have accumulated or are at risk of accumulating debt.

Role Purpose

The aim of this project is to support our clients with the debt issues they have. A key focus will be to help clients maximize their income and manage debt through regulated advice and support.

Requirements

• Experience in working with debt clients.
• Familiarity with options available for clients to maximize their income.

Schedule

This role may involve some travel across Oxfordshire for client meetings.