DEAP Coordinator of Upperclassman and Engaged Learning Experience (Student Support Specialist)

Assists in the overall daily operations of the Dedicated to Enrichment, Achievement, and Persistence (DEAP) program by developing relevant programming, workshops, and initiatives for DEAP scholars in their junior year and beyond as they prepare to transition into their careers or graduate/professional school.

Responsibilities

• Oversees the DEAP Residential Based-Learning Community and DEAP Law Scholars Program.
• Plans, executes, and assesses programs, workshops, and initiatives for junior and senior scholars focused on career preparation topics such as networking, graduate school, resume building, internships, interview processes, job expectations, and professionalism.
• Oversees the DEAP Living-Learning Community in North Hall’s DEAP House, including recruiting and approval of residents, and collaborating with the Resident Assistant to develop community-building programming.
• Coordinates and oversees the DEAP Next Up Mentoring program, including recruitment of faculty/staff mentors, assignment of mentee/mentor pairs, and programming for the initiative.
• Leads the DEAP Law Scholars Program, including strategic planning, execution of programs, recruitment efforts, cultivation of student interest, and selection of DEAP Law Scholars.
• Maintains a network of campus and community partners to connect students with networking opportunities and professional resources.
• Assists with student recruitment and conducts individual intake meetings with DEAP students.
• Serves on various department, division, and university committees.
• Remains current on best practices in career readiness.
• Develops and implements programs and initiatives supporting students in crisis, facing adversity, or from under-represented or minority populations.
• Interfaces directly with students through programming events, advising student organization leaders, and conducting one-on-one meetings to discuss support needs.
• Gathers satisfaction feedback from student participants to improve future student services initiatives and objectives.
• Emphasizes confidentiality, university policy compliance, and a culture of care in all student interactions.
• Collaborates with staff across departments and with academic and campus leaders on shared student support goals, often coordinating funding for student programs and initiatives.
• Projects outcomes for support services at the program, department/division, or campus level and measures effectiveness against these outcomes.
• Prepares reports on impact to students and budget, and may present to stakeholders to secure funding for initiatives.
• Serves on committees and conducts research on student support best practices across higher education and peer institutions.
• Plans and coordinates communications for student support initiatives to ensure student participation, inclusion, and engagement.
• May provide guidance to other student support staff and make process recommendations to managers for improved service delivery.

Requirements

• Bachelor’s degree in education, public affairs, public health, counseling, social work, business, or related field (required).
• Master’s degree in higher education, student affairs, or related field (preferred).
• 2 years of experience in student services, higher education, social work, counseling, law, or related field (required).
• Experience in program design, coordination, implementation, assessment, or evaluation (preferred).
• Demonstrated knowledge of college student high-impact practices, persistence, and retention issues (preferred).

Skills

• Proficient written and verbal communication skills.
• High degree of professionalism.
• Strong time management and priority-setting skills.
• Commitment to quality and accuracy, even under pressure.
• Flexibility to work in a fast-paced, dynamic environment.
• Ability to acquire knowledge in area of specialty.
• Highly thorough and dependable.
• Ability to maintain confidential information.
• Ability to handle multiple priorities simultaneously.
• Excellent judgment and decision-making skills.
• Strong customer service skills.
• Knowledge of student development, counseling, or career development theories and practices.
• Knowledge of current needs and trends of diverse student populations.
• Ability to advise students individually and in groups on student-related matters.
• Ability to build strong partnerships with students and other university departments.
• Ability to operate a computer and standard office productivity equipment.
• Ability to perform sedentary work as well as move around an office environment and campus.

Pay

$44,000 - $49,000 annually

Benefits

• Comprehensive medical and dental insurance.
• Health savings account with generous IU contributions.
• Healthcare and dependent care flexible spending accounts.
• Basic group life insurance paid by IU.
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance.
• Base retirement plan with generous IU contributions, subject to vesting.
• Voluntary supplemental retirement plan options.
• Tuition subsidy for employees and family members taking IU courses.
• 10 paid holidays plus a paid winter break each year.
• Generous paid time off plans.
• Paid leave for new parents and IU-sponsored volunteer events.
• Employee assistance program (EAP).