Dealership Parts Director

Responsibilities

• Responsible for the operations, personnel, marketing and profitability of the department
• Train and manage all parts sales professionals on dealership procedures and productivity
• Observe, encourage and inspire parts counter personnel to secure customer loyalty
• Forecast sales, gross profits and expenses
• Maintain above national average CSI score and follow up with all guest issues or concerns to ensure customer satisfaction
• Develop and execute effective customer relations policies
• Hold weekly departmental meetings and set sales and parts goals
• Interact with outside vendors and other dealership management

Qualifications

• Minimum high school diploma or GED equivalent required
• Two to four year college degree preferred
• At least 3-5 years of automotive parts management experience
• Previous experience as a Parts/Service Manager and/or Advisor recommended
• Excellent customer service skills
• ADP experience a plus
• Ability to be analytical, problem solve and multi-task
• Self-motivated enthusiastic presence in a team environment
• Strong written and communication skills
• Consistent and stable work history
• Valid driver’s license and clean driving record
• Professional appearance and work ethic

Benefits

• Fast paced work environment
• Paid training and development
• Career growth opportunities
• Medical and dental coverage available after 2 month period
• Paid vacation
• 401(k)