Dealership General Manager

About the role

The General Manager is responsible for overseeing the entire dealership operations. This role encompasses managing inventory, sales processes, and customer satisfaction, while also contributing to overall dealership profitability.

Key competencies:

• Leadership
• Strategic Planning
• Financial Management
• Communication
• Problem Solving

Responsibilities

• Partner with Manufacturer Representative to align initiatives
• Design and implement strategy to build year-over-year incremental increases to Net Profit
• Create monthly and annual dealership sales and service forecasts
• Participate in quarterly financial reviews and reconciliation meetings with dealer and executive management
• Hire, train, motivate, and hold team accountable
• Meet with managers individually to develop monthly and annual goals and objectives, and to review actual performance
• Monitor the daily operating controls, implement action plans as needed
• Issue all demonstrators and ensure that appropriate dealership records are maintained

Requirements

• Prior Ford General Sales Manager, Fixed Operations Manager, or General Manager experience strongly preferred
• Proven and consistent record of culture and team-building success, with strong employee relations skills to appropriately interact with, lead, develop, recruit, and discipline employees on all organization levels
• Required to understand and keep abreast of federal, state, and local regulations that affect dealership operations and comply with these regulations
• Strong verbal and written communication skills to successfully interact with employees, manufacturers, vendors, and customers
• Ability to excel in a fast-paced, high-volume environment
• Ability to multitask, prioritize, and reason through workload
• Must work well under pressure and within a climate of changing intensity
• Strong stress management skills
• Must be able to maintain strict confidentiality of information