Dealership Automotive Technician - North Central Ford

North Central Ford is building a business based on doing things the right way—treating guests with respect, taking pride in work, and offering employees opportunities to grow alongside the company.

Pay

Hourly pay range: $30–$55 per hour (depending on experience and certifications). Tenure Bonus program begins at 6 months from hire date, offering up to $3.50 per flat-rate hour.

Benefits

• $0 health plan premiums for Technicians based on tenure
• Medical, Dental, Vision, HSA, 401k, and PTO
• Special benefits for purchasing or leasing a car
• Personal Automotive Concierge Service
• Award-winning training (Training Magazine Top 125, Brandon Hall Awards)
• Commitment to internal development and promotions
• Peer-to-peer teamwork and recognition culture

Responsibilities

• Receive repair orders from dispatcher and take to stall area
• Perform work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards
• Diagnose cause of any malfunction and perform repair
• Communicate with parts department to obtain needed parts
• Save and tag parts if the job is under warranty or requested by the customer
• Examine the vehicle to determine if additional safety or service work is required
• Notify service advisor immediately if additional work is not needed or if repairs cannot be completed within the promised time
• Document all work performed
• Road-test vehicles when required or refer to the test technician (customer vehicles are not to be used for personal errands)
• Supervise work of any apprentice technicians as assigned
• Attend factory-sponsored training classes and keep abreast of technical bulletins
• Ensure customers’ cars are kept clean and shop area is neat
• Account for all dealership-owned tools at all times
• Follow federal, state, and local regulations, including disposal of hazardous wastes
• Adhere to all company safety policies and procedures; report accidents immediately

Requirements

• High CSI (Customer Satisfaction Index) is a must
• ASE certification or manufacturing training
• High school diploma or equivalent
• Valid driver’s license with a good driving record
• 2–3 years of automotive technician experience
• Preferred experience in performing warranty and customer-pay work
• Ability to work independently
• Ford brand experience preferred
• Manual dexterity and good judgment
• Authorization to work in the USA
• Ability to pass pre-employment testing, including background checks, MVR, drug test, and valid driver license