Dealership Administrative Assistant

Responsibilities

• Process service contract, GAP, maintenance plan, and other product cancellations
• Calculate and verify cancellation information and refund amounts
• Submit cancellation requests to warranty and product providers
• Communicate with lenders when refunds need to be applied to customer loans
• Track outstanding cancellations and follow up to ensure they are completed
• Maintain accurate records and supporting documentation
• Aid customers and dealership employees with questions regarding cancellation status
• Answer incoming dealership phone calls as needed
• Occasionally provide backup coverage for the receptionist
• Greet and assist customers when covering the front desk
• Perform data entry and general dealership administrative duties
• Aid the accounting and management teams with miscellaneous projects as needed

Requirements

• Extremely organized and detail-oriented
• Strong follow-through and ability to keep track of multiple open items
• Comfortable working with numbers and documentation
• Good computer and data-entry skills
• Strong written and verbal communication skills
• Friendly and professional when speaking with customers on the phone or in person
• Ability to work independently and take ownership of responsibilities
• Dependable and professional

Qualifications

• Previous automotive dealership, accounting, warranty, finance, receptionist, or administrative experience is helpful but not required

Skills

• Excellent organizational and attention to detail skills
• Proficiency in Microsoft Office Suite
• Strong communication skills, both written and verbal
• Ability to multitask and prioritize tasks effectively

Benefits

• Full-time position
• Competitive pay
• Benefits package
• Paid time off
• Stable, professional work environment
• Opportunity to learn multiple areas of dealership operations